**** ****** **. ******

CUCAMONGA,CA *****

CONTACT

909-***-****

adwi5z@r.postjobfree.com

EDUCATION

Bachelors of Arts, Psychology

2020

California State Polytechnic

University, Pomona

SKILLS

Techniques

Problem Solving

•Customer service

•Communication

•Teamwork

•Creativity

•Interpersonal Skills

•Time management

•Project management

•Ios Troubleshooting

Tools

•ATP, Apple Talent Point

•Kronos

•Microsoft Suite, Office, Excel,

and Powerpoint

•Hubspot CRM, Customer

relationship Management

•Mobile Genius

•Pages, Keynote, and Numbers

•Video editing; Final cut pro

•Content creation on social

media platforms

•Canva

•Digital Communication

ANDREA ALTAMIRANO

EXPERIENCE

APPLE INC; TECHNICAL SPECIALIST — JAN 2022-PRESENT

• Resolving technical situations within a timely manner, while still at attaining company standards.

• Performing client assessment and analysis to begin a research process for finding the most effective solution.

• Securing clients relationship by driving product benefit, service, and recommendations.

MULTIPLE SMALL BOUTIQUES; DIGITAL MARKETING

MANAGER — OCT 2020-JAN 2022

• Enhance brand content for the websites and social media platforms.

• Identified the metrics that affect the website traffic, and the target audience.

• Responsible for creating PR packages and sending them out to popular content creators.

APPLE, INC; SPECIALIST — AUG 2021-JAN 2022

• Achieve and meet sales metrics within my specialist role will providing customers with the whole Apple experience.

• Aiding customers through advising products, selling, and setting up product with the customer.

• Pursued development opportunities while working with the team to build and share best practices for customer service. SOCIAL MEDIA CONTENT CREATOR — CURRENT

• Promote content on social networks and monitor engagement.

• Identify the needs of the viewers and develop content while growing engagement.

• Partner up with brands and create content advertising product and goods.

APPLE, INC; SHADOW EXPERIENCE, PEOPLE OPERATIONS

PLANNER

• Assisted in-store POP with timecard, scheduling, ATP pipelines, and Digital Communication.

Contact this candidate