Ramp Agent Reservation
Resume:
DANIEL H. LEMAY
MCSA, CCNA, SECURITY+
E-mail: ************@*****.***
OBJECTIVE:
My objective is to secure a position that my skills and experience can be utilized to help drive the core values of your company. These positions could be in the remote IT/Network Support or Customer Service arenas.
QUALIFICATIONS SUMMARY:
15+ years of providing tier 1 and 2 systems and network support for organizations of up to 77,000 users.
5+ years of Active Directory.
5+ years of Application Support experience with Third Party Vendors and supporting 3rd Party Applications.
10+ years in Help Desk, Desktop Support, and Desktop Engineering, and, Ticket resolution. Excellent customer service.
10+ years of experience that include Laptop and Desktop builds. Operating systems DOS to Windows 10 installation/configuration and roll outs.
2 years of mobile device support.
Strong communication skills, which includes supporting Internal and external customers and interfacing with different application teams.
Significant experience working with multiple Ticketing Systems.
Broad background in computer systems with particular attention to Technical Support, Documentation, System Administration.
Work Experience:
RANDSTAD/TIFFANY & COMPANY 11/2022-03/2023
Technical Advisor/Remote
Environment size: 17000+
Duties included, but not limited to Active Directory account password resets and account unlocks. AS400 support, POS and CMA back office support. Applications and network connectivity support. Tools used included, but not limited to SCCM, SeviceNow, AD Audit, Finesse, Remote Access, VPN (Pulse Secure and Avanti), Citrix, Jabber, OKTA Verify and Microsoft Multi-Factor Authentication setup and support.
UNEMPLOYED 04/2022-11/2022
TRANSCOM 07/2021-04/2022
Technical Advisor/Remote
Environment size: Public
Assigned to the APPLE campaign. Duties include fielding calls from users of Apple products. Provide tier 1 support for device, iOS, apps and iCloud account issues.
ASURION 03/2021-07/2021
Major Appliance Repair Technician
Environment size: Public
Repair major appliance in home or business.
W5-Golf, LLC 07/2020-11/2020
Environment size: Public
Work from home Reservation Agent.
DELTA GLOBAL SERVICES/SPIRIT AIRLINES 10/2019 – 04/2020
Ramp Agent
Environment size: Public
Duties include offloading and loading of baggage and cargo. Cleaning aircraft. Bag Room operation and all other duties related to timely departure of aircraft.
Pinellas Suncoast Transit Authority
01/2019 – 10/2019
Bus Operator
Environment size: Public
Duties included driving schedules assigned from dispatch. Complying with DOT rules of service. Greeting customers, and, assisting them with scheduling information.
Greyhound Lines 05/2018 – 01/2019
Bus Driver
Environment size: Public
Duties included driving schedules as assigned from dispatch. Complying with DOT rules of service. Keeping an up to date accurate log. Greeting customers, and, assisting them with scheduling information.
Charter Spectrum 01/2018 – 05/2018
Internet Technical Customer Support
Environment size: Public
Duties include support of residential customer’s internet and phone connectivity services nationwide.
Tower Cloud/Uniti Fiber 04/2014 – 08/2017
Desktop Support Specialist
Environment size: 125 users
Duties include management and support of servers and computer and networking systems. End-user support.
Active Directory Administration: user account setup, password resets, GPO’s.
Systems Administration.
Network appliances and connectivity.
VPN Client configuration and setup.
Systems setup and implementation.
Net Vault Backup
Dell Servers and Laptops, and Lenovo Laptops.
Microsoft Office 2013 and 365, Outlook.
Microsoft Intune.
3rd party applications administration and support: QuickBooks, Adapt AX, Fishbowl, TeamViewer, Dropbox, CrashPlan, Mapping software, Trend AntiVirus.
Dell server OS upgrade from Server 2003 to Server 2012 due to EOL of Server 2003.
Zendesk ticketing system.
02/2014 - 04/2014
Helpdesk Support
Environment size: 200+ usersSuncoast Hospice - Clearwater, FL
Duties include end user support. User account modifications, unlock accounts, reset passwords.
Active Directory.
Microsoft Office 2010, Outlook.
Citrix VDI.
Help Desk.
Laptop systems imaging and setup.
USCIS - Tampa, FL 09/2013 – 02/2014
Desktop Support Specialist
Environment size: 100+ users
Duties include management and support of servers and computer and networking systems. End user support.
Active Directory.
Remedy ticketing system.
Microsoft Office 2010, Outlook.
Backup Exec 2010.
Eaas.
SCCM
3rd party applications support includes: QFlow; Info Pass; McAfee End Point Encryption; Win Magic Encryption; PKI Encryption; Ghost Imaging; LANDesk; Remedy.
Florida Department of Environmental Protection - Tallahassee, FL 07/2012 – 09/2013
Tier II Technical Support
Environment size: 100+ users
Network, Web based applications, systems and software incident diagnoses and resolution. Administer help desk ticketing software. Develop and submit support knowledgebase articles for internal and external users for use in troubleshooting and training.
Ghost imaging.
Oracle SQL Developer used for user account management and status..
Derby Database.
WebLogic.
Microsoft Office 2010 and Outlook.
WebEx and ShowMYPC for remote support.
Cherwell and Net Results Tracker ticketing systems.
Harlan Laboratories - Tampa, FL - Local Class A CDL driver from 01/2010 – 06/2012
Delivery of freight to research centers throughout the state of Florida.
CTL Transportation - Mulberry, FL - Local Class A CDL driver from 10/2009 - 01/2010
Delivery of freight to research centers throughout the state of Florida.
CR England - Salt Lake City, UT - OTR Class A CDL driver from 09/2008 - 09/2009
Delivery of freight to various companies throughout the 48 states.
EDUCATION:
Center for Technology Training - Tampa, FL - CCNA, MCSA, Security+ Certifications
Total Technical Institute - Norcross, GA - Computer Programming/Operations
Additional references and letters of recommendation available upon request.
Contact this candidate