DANIEL H. LEMAY

MCSA, CCNA, SECURITY+

813-***-****

E-mail: adwi42@r.postjobfree.com

OBJECTIVE:

My objective is to secure a position that my skills and experience can be utilized to help drive the core values of your company. These positions could be in the remote IT/Network Support or Customer Service arenas.

QUALIFICATIONS SUMMARY:

15+ years of providing tier 1 and 2 systems and network support for organizations of up to 77,000 users.

5+ years of Active Directory.

5+ years of Application Support experience with Third Party Vendors and supporting 3rd Party Applications.

10+ years in Help Desk, Desktop Support, and Desktop Engineering, and, Ticket resolution. Excellent customer service.

10+ years of experience that include Laptop and Desktop builds. Operating systems DOS to Windows 10 installation/configuration and roll outs.

2 years of mobile device support.

Strong communication skills, which includes supporting Internal and external customers and interfacing with different application teams.

Significant experience working with multiple Ticketing Systems.

Broad background in computer systems with particular attention to Technical Support, Documentation, System Administration.

Work Experience:

RANDSTAD/TIFFANY & COMPANY 11/2022-03/2023

Technical Advisor/Remote

Environment size: 17000+

Duties included, but not limited to Active Directory account password resets and account unlocks. AS400 support, POS and CMA back office support. Applications and network connectivity support. Tools used included, but not limited to SCCM, SeviceNow, AD Audit, Finesse, Remote Access, VPN (Pulse Secure and Avanti), Citrix, Jabber, OKTA Verify and Microsoft Multi-Factor Authentication setup and support.

UNEMPLOYED 04/2022-11/2022

TRANSCOM 07/2021-04/2022

Technical Advisor/Remote

Environment size: Public

Assigned to the APPLE campaign. Duties include fielding calls from users of Apple products. Provide tier 1 support for device, iOS, apps and iCloud account issues.

ASURION 03/2021-07/2021

Major Appliance Repair Technician

Environment size: Public

Repair major appliance in home or business.

W5-Golf, LLC 07/2020-11/2020

Environment size: Public

Work from home Reservation Agent.

DELTA GLOBAL SERVICES/SPIRIT AIRLINES 10/2019 – 04/2020

Ramp Agent

Environment size: Public

Duties include offloading and loading of baggage and cargo. Cleaning aircraft. Bag Room operation and all other duties related to timely departure of aircraft.

Pinellas Suncoast Transit Authority

01/2019 – 10/2019

Bus Operator

Environment size: Public

Duties included driving schedules assigned from dispatch. Complying with DOT rules of service. Greeting customers, and, assisting them with scheduling information.

Greyhound Lines 05/2018 – 01/2019

Bus Driver

Environment size: Public

Duties included driving schedules as assigned from dispatch. Complying with DOT rules of service. Keeping an up to date accurate log. Greeting customers, and, assisting them with scheduling information.

Charter Spectrum 01/2018 – 05/2018

Internet Technical Customer Support

Environment size: Public

Duties include support of residential customer’s internet and phone connectivity services nationwide.

Tower Cloud/Uniti Fiber 04/2014 – 08/2017

Desktop Support Specialist

Environment size: 125 users

Duties include management and support of servers and computer and networking systems. End-user support.

Active Directory Administration: user account setup, password resets, GPO’s.

Systems Administration.

Network appliances and connectivity.

VPN Client configuration and setup.

Systems setup and implementation.

Net Vault Backup

Dell Servers and Laptops, and Lenovo Laptops.

Microsoft Office 2013 and 365, Outlook.

Microsoft Intune.

3rd party applications administration and support: QuickBooks, Adapt AX, Fishbowl, TeamViewer, Dropbox, CrashPlan, Mapping software, Trend AntiVirus.

Dell server OS upgrade from Server 2003 to Server 2012 due to EOL of Server 2003.

Zendesk ticketing system.

02/2014 - 04/2014

Helpdesk Support

Environment size: 200+ usersSuncoast Hospice - Clearwater, FL

Duties include end user support. User account modifications, unlock accounts, reset passwords.

Active Directory.

Microsoft Office 2010, Outlook.

Citrix VDI.

Help Desk.

Laptop systems imaging and setup.

USCIS - Tampa, FL 09/2013 – 02/2014

Desktop Support Specialist

Environment size: 100+ users

Duties include management and support of servers and computer and networking systems. End user support.

Active Directory.

Remedy ticketing system.

Microsoft Office 2010, Outlook.

Backup Exec 2010.

Eaas.

SCCM

3rd party applications support includes: QFlow; Info Pass; McAfee End Point Encryption; Win Magic Encryption; PKI Encryption; Ghost Imaging; LANDesk; Remedy.

Florida Department of Environmental Protection - Tallahassee, FL 07/2012 – 09/2013

Tier II Technical Support

Environment size: 100+ users

Network, Web based applications, systems and software incident diagnoses and resolution. Administer help desk ticketing software. Develop and submit support knowledgebase articles for internal and external users for use in troubleshooting and training.

Ghost imaging.

Oracle SQL Developer used for user account management and status..

Derby Database.

WebLogic.

Microsoft Office 2010 and Outlook.

WebEx and ShowMYPC for remote support.

Cherwell and Net Results Tracker ticketing systems.

Harlan Laboratories - Tampa, FL - Local Class A CDL driver from 01/2010 – 06/2012

Delivery of freight to research centers throughout the state of Florida.

CTL Transportation - Mulberry, FL - Local Class A CDL driver from 10/2009 - 01/2010

Delivery of freight to research centers throughout the state of Florida.

CR England - Salt Lake City, UT - OTR Class A CDL driver from 09/2008 - 09/2009

Delivery of freight to various companies throughout the 48 states.

EDUCATION:

Center for Technology Training - Tampa, FL - CCNA, MCSA, Security+ Certifications

Total Technical Institute - Norcross, GA - Computer Programming/Operations

Additional references and letters of recommendation available upon request.

Contact this candidate