Service Representative Data Entry
Resume:
Catherine Williams
Brooklyn, NY 11224
*********.*****@******.***
My goal is to obtain a position as a customer service representative working alone or with a team
of customer service representatives while applying conflict resolution, leadership, oral and written communication and organizational skills in a way that improves processes and enhances employee and customer satisfaction rates within a healthcare or call center environment.
Work Experience
Caregiver
Traditional Home Health Care - Brooklyn, NY June 2019 to Present
• I had to assist residents with activities of daily living, including bathing, dressing, grooming, toileting, transferring and getting to and from activities.
• I served meals according to the individual service plan.
• With permission, I allowed and encouraged my clients to do as much of their own care as possible.
• I provided excellent customer service to visitors as well as potential clients.
• I was responsible for accompanying my client to all appointments, ensuring their safety.
• Transferred patients from bed to wheelchair, wheelchair to bed.
• Provided meal assistance
• Medication Management
• I thoroughly cleaned the home including bathrooms, bedrooms, kitchen etc…
• I washed clients clothing and bed linens.
• Supervised and directed, I changed and cleaned my client's wounds.
• I booked the clients doctor's appointments and transportation services.
Customer Service Representative
BSDC - Queens, NY October 2011 to April 2019
• I was responsible for answering customer questions, providing information about products/services, and assisting with easy troubleshooting issues.
• I listened to customers' questions and concerns and provided the best answers or responses.
• I made sure I stayed abreast of services and products in order to provide the best service to my customers.
• I took orders, calculated charges, and processed billing or payments.
• I reviewed customer accounts and made changes, if necessary.
Education
High School Diploma NYS DOE
CUNY Medgar Evers College majored in psychology
Skills
• Caregiving
• Customer service
• Customer support
• Home Care
• Meal Preparation
• Personal Assistant Experience • Senior Care/ •Disabled childcare
• Medication Administration
• Food Preparation
• Cleaning Experience • Laundry
• Cooking
• Heavy lifting
• Microsoft Office
• Data Entry
• Printing
• Scanning
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