Customer Service Security Officer
Resume:
PROFILE SUMMARY
Vice President, Resource Acquisition (Talent Acquisition), and Trainer; also, a Military Veteran with an Active Secret Security Clearance and over 25 years of extensive experience in coordinating all aspects of recruitment, training, and retaining quality employees, providing employee engagement, human resource practices, conducting a global training needs assessment, coordinating the creation of personalized training material, employee development, and customer service operations. Employs current human capital practices that attract and retain high-potential talent. Develops an executable strategy that motivates teams individually and financially to exceed corporate objectives through various economic cycles. Adept at managing large-scale training projects while managing administrative support for the corporate training team. Dynamic team leader capable of analyzing alternatives and identifying tough choices while communicating the total value of benefits and compensation packages to senior- level executives and employees. Possess excellent organizational skills and an ability to create a highly engaged workforce at all levels of the HR organization, and I am committed to quality and excellence. CORE COMPETENCIES
• Organizational Skills
• Energetic Work Attitude
• Excellent Customer Service
• Talent Acquisition and
Recruitment
• HR Policies and Procedures
• Project Management
• Strategic Planning
• Business Strategy Development
• Data Analysis
• Project Management
• Executive Coaching
• Team Rapport Building
• Policy Improvement
• Oral Written Communication
• Excellent Interpersonal Skills
• Friendly and Professional
Attitude
• Excellent Communication Skills
• Conflict Resolution Expert
• Ethical Behavior and Integrity
• Highly Organized Professional
• Critical Thinking Aptitude
• Problem-Solving
• Personal Creativity Effectiveness
• Details-Oriented
• Time Management Aptitude
• Management Aptitude
• Building Relationships
PROFESSIONAL EXPERIENCE
Aeyon/Aeyon/Sehlke Consulting LLC. 2020 - Present
Vice President, Resource Acquisition (Talent Acquisition)/ Business Development Sales Trainer/Facility Security Officer
• Led 20 Direct reports for meeting and exceeding Recruiting Quotas/Objectives in Data Analytics, Robotics, Financial Management, and Space arenas.
• Managed high-performing leaders in a highly fast-paced while developing annual training plans within the Firm to ensure that personnel was equipped with the proper knowledge of sales, product knowledge, and service to the immediate market and influencers to achieve specific annual sales objectives globally.
• Served as the Recruiting Instructor for Aeyon/Sehlke Consulting, responsible for internal company reporting, initiatives, and business, including identifying issues, developing strategies to resolve problems, and mitigating the future risk of the cases occurring.
• Manage the Contact to contract chain, ensure accountability, and provide coaching, support, and training to increase revenue from 101 million USD in 2020 to 250+ million USD in 2023.
• Proven ability to conceptualize and implement organizational frameworks that drive performance, promote system improvements, and ensure governmental OFCCP and ISO certification compliance.
• Set team performance goals and metrics, timelines, and a formal tracking process to measure and manage progress that drives data-driven recruiting activities, including analytics that provides talent pipeline insight and talent attraction strategy while ensuring all remote teams’ ability to stay ahead of the competition.
• Developed talent strategies for extracting top talent through acquisition tactics and delivering quality talent in response to customer business needs and operations. Partnered with Business Leaders, Hiring Managers, HR Business Partners, Market Intelligence Leaders, and Recruiting Managers to determine future talent needs and appropriate sourcing strategies.
• Coordinates hiring endeavors with federal agencies to ensure all required background and clearance checks are executed.
• Audit and update talent acquisition processes to ensure all associates have a comprehensive onboarding experience and a clear understanding of job roles and responsibilities.
• Develops and delivers effective communications skills, consultative sales training, effective feedback, and conducting purposeful conversations within a consultative conversation to assist the recruiters in overcoming disinterest, misunderstandings, skepticism, and drawbacks.
Christopher J. Panzica
: Front Royal, VA 22630
: ******************.*@*****.***
Christopher J. Panzica 210-***-****
• Developed the process for tracking and reporting methods to monitor and improve performance and establish goals/ KPIs to drive success. While monitoring and evaluating recruiting metrics such as daily call volume, new applicants, new enrollments, and retention.
• Engages in entire lifecycle recruiting from sourcing to verifying qualifications, scheduling interviews with the hiring managers, and negotiating offers.
• Network with all hiring managers and C-Suite to build a solid relationship to aid in determining the needs of clients and stakeholders.
Marine Military Academy - Harlingen, Texas
Director of Admissions - Retention and Recruitment (2018-2020)
• Ensure the financial sustainability of the Marine Military Academy by attaining new sources of revenue through private and corporate donations and improvement of the Corps of Cadets through effective recruitment and retention
• Facilitate and manage Admissions Staff by establishing performance metrics and milestones objectives for recruiting and retention goals
• Coordinate and develop annual marketing strategies for student retention and advertisement for future recruitment cycles
• Coach Academics, Business, and Military departmental staff in oral presentations skills utilizing a technology-based curriculum
• Successfully cultivated and maintained relationships with community partners responsible for recruiting new students.
• Successfully improved Retention and New joins by 15 percent United States Marine Corps Recruiting Command – National Training Team Sales Curriculum Developer (2016 – 2018)
• Served as Curriculum Development Project Manager for two annual achievement courses, including designing course curriculum and evaluating existing recruiting-related training
• Planned, coordinated, and conducted the facilitation of the Recruiter Instructor and Recruiting Management Courses for over 120 staff members, ensuring proficient knowledge of job skills to increase capacity
• Conducted and facilitated quarterly training for over 80 personnel, ensuring the highest level of knowledge, training, and certification was achieved by staff
• Provided training and facilitated the certification of 5+ training programs and modules to develop new staff
• Analyzed the status of training and operations at subordinate organizations while providing recommendations on matters of manager procurement training and entry-level recruiting
• Coordinated and facilitated four courses, including follow-up sessions, to 10+ states and eight recruiting stations to assist in the professional development and annual training requirements for staff.
• Conducted 13 training/assist visits to work sites nationwide and 15 systematic regional recruiting inspections to ensure compliance and increase productivity.
• Scheduled, coordinated, and executed all elements of 2 annual leadership symposiums, including lodging assignments, class schedule/setup, and overall cognizance of activities during the conference. Operations Director/Sales Instructor (2011 – 2016)
• Oversaw the 13 Recruiting Managers, Program Specialists, and Operations clerks in the accomplishments of their responsibilities, including reports being completed ensuring effective team-wide collaboration
• Directed the successful recruitment of 740+ applicants annually, exceeding agency criteria for military entrance
• Oversaw the logistical transportation of 600+ applicants annually to training sites across the country
• Recognized as the recruiting and operations subject matter expert for the region
• Analyzed, executed, and documented the recruiting station training program on a monthly and quarterly basis; evaluated recruiting results and market conditions to provide timely insight to senior leadership
• Served effectively as the Recruiter Instructor during 3+ periods of his absence, ensuring agency goals were met; earned a second award for the Recruiting Manager of the Year in FY 12
• Planned, coordinated, and executed 5+ off-site training events; conducted effective reinforcement and refresher training while providing on-the-job training to 3 leaders and 12 staff members
• Evaluated 15 subordinate personnel at 1, 3, 6, and 9-month intervals, ensuring they met their individual,
• personal and professional goals to better develop themselves in the workplace
• Maintained an internal recruiter productivity database to monitor progress toward communicated objectives Christopher J. Panzica 210-***-****
Recruiting Manager (2009 – 2011)
• Exceeded company recruitment goals by 26%, ensuring that new personnel met agency education prerequisites
• Recognized as Recruiting Manager of the Year in FY 11
• Managed five personnel in the use of systematic recruiting standards; conducted training to enhance selling skills
• Valued among the community for engagement efforts; maintained the most significant local support among 13 teams
• Coordinated and executed job skill training and exercises at both the division and departments levels; certified and qualified specialized personnel utilizing on-the-job simulation training
• Instructed the organization-level tactical small unit leaders' course; developed a mentor program within the department that developed small unit leaders and increased overall readiness
• Demonstrated tactical and technical proficiency recognized by senior leadership resulting in the early promotion
• Facilitated the training of 7 courses to include cultural awareness
• Oversaw all facets of talent acquisition from start to finish, including job descriptions, candidate sourcing, resume evaluation, interviewing, negotiations, hiring, and onboarding to generate outstanding candidate placements and achieve corporate objectives.
• Established solid and trusting partnerships through exceptional relationship-building skills; utilized reliable communication and interpersonal abilities to secure employee and management trust.
• Directed a Delayed Entry Program designed to prepare initial entry personnel mentally and physically for the rigors of recruit training.
• Sourced and contracted 167% of the annual mission within the quality standards proscribed by the Department of Defense.
• Trained, directed, and motivated Marine Recruiters to accomplish assigned Recruiting missions.
• Oversaw and maintained quality assurance regarding sales, program management, and applicant processing.
• Managed the Recruiting Substation's administrative and logistical functions. Additional Experience
Canvassing Recruiter (2008 – 2009)
United States Marine Corps – Mansfield, TX
Infantry Platoon Commander (2005 – 2008)
United States Marine Corps
Small Arms Weapons Instructor (2003 – 2005)
Infantryman (1999 – 2003)
EDUCATION
Bachelor of Science in Business Management; University of Phoenix Associate of Arts with a concentration in Business Fundamentals; University of Phoenix Honors and Awards
• Meritorious Service Medal for exceptional service with direct results while serving as the National Sales Trainer and Curriculum Developer Program Manager.
• Gold Stevie Award presented by The American Business Awards for outstanding customer service and sales Feb 24, 2018
• Recognized as the Career Recruiter and Senior Sales Trainer of the District FY 2011 and 2013 and awarded the Navy and Marine Corps Commendation Medal (1), Navy and Marine Corps Achievement Medal (3)
• Recruiting Station Superior Achiever Award (2)
• Combat Action Ribbon
Professional Development
• Basic Recruiters Course
• Career Recruiter Course Instructor
• Leadership Course Instructor
• High-Risk Personnel Course Instructor
• Risk Management for Senior Leaders
• Primary Marksmanship Instructor
Technical Skills
Software:
• Microsoft Office 365
Christopher J. Panzica 210-***-****
• Word, Excel, PowerPoint, Outlook
Operating Systems:
• Microsoft Windows (95, 98, XP, Vista),
• Windows 10
• ADP
• Breezy ATS
• Salesforce
Certifications
Achieve Global T1 Certified
REFERENCES
Available upon request.
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