Service Representative Customer

PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

EDUCATION

FELICIA

MANUEL

F

**** ******** *****, ********, ******* 46011, 765-***-****, ****************@*****.*** Knowledgeable and proactive customer service team member with advanced call management and problem resolution skills. Promote consistency across department by helping to standardize procedures and solutions. Enhance team performance with effective training, mentoring, and quality control skills. Call control Representative training Documentation review Database research

Senior Customer Service Representative November 2020 - January 2022 Allianceone Maumee, Ohio

Restored satisfaction and loyalty in customers with serious concerns by using expert communication skills and smoothly resolving various problems.

Took on challenging calls from less experienced customer service team members. Communicated best practices to team members, continuously helping to optimize standard operating procedures for responses to different concerns.

Customer Representative July 2019 - October 2019

Conduent Anderson, Indiana

Handled customer inquiries, billing questions, payments, and service requests. Answered numerous inbound calls each day to handle various concerns, set appointments, and close sales. Met inbound customer needs while maintaining strict performance targets. Senior Customer Service Representative November 2010 - November 2018 Allianceone Anderson, Indiana

Assembly Line Production Worker May 2010 - September 2010 Elwood Staffing Anderson, Indiana

Diploma June 1999

Marion High School, Anderson, Indiana

M

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