Service Representative Bus Driver
Resume:
Paul Eugene Drummond
************@***.***
Kalamazoo, MI 49008
SUMMARY
Over 24 years customer service experience both in call center environment and retail setting. Capable of handling diverse range of customer issues. Skilled in building and maintaining strong, professional relationships. Quickly adaptable to learning new skills and to organizational changes.
EDUCATION
Associates of Arts, Church Ministry
Warner University
Lake Wales, Florida
Comstock High School
High School Diploma
SKILLS
Schedule Management
Documentation and Recordkeeping
Communications and Interpersonal Skills
DOT Regulations
Calm Under Pressure
Airbrakes Certified
Class B and Chauffer’s License
EXPERIENCE
07/2019-08/2022
Bus Driver-Great Lakes Corn Detasseling, Portage, MI
12/2019-07/2022
Bus Driver-Portage Public Schools, Portage, MI
03/2019-08/2022
Lyft Driver-Independent Contractor, Portage, MI
Drove established routes and maintained knowledge of streets, speed limits and safety laws.
Followed all school transportation procedures.
Followed regular pick up/drop off schedules.
Complied with all local traffic regulations.
Maintained working knowledge of safety requirements for bus operations.
Kept bus and personal car clean and welcoming for both students and riders.
10/2017-01/2019
Customer Service Representative-PNC Bank, Kalamazoo, MI
02/2016-07/2017
Customer Service Representative-Optum Health, Westerville, OH
12/2014-7/2015
Revenue Assurance Analyst (Contractor)-Verizon, Columbus, OH
Promoted customer satisfaction by resolving issues with friendly, knowledgeable service.
Set up and activated customer accounts.
Promptly identified any discrepancies and communicated to Verizon team.
Assisted customers with making payments or establishing plans to bring accounts up to date.
Set up translation services where/when needed.
Assessed Verizon requisitions each month to ensure accuracy and reconciled transactions.
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