Debra Narvaiz

Carpentersville, IL *****

adwhxu@r.postjobfree.com

224-***-****

Summary

Highly personable Customer Service/Admin Professional with over 10 years of experience in the Mortgage, Finance, and Manufacturing industries. Experienced customer service trainer, having trained up hundreds of customer service reps. Seeking a long-term career where I can work with a passion for excellence and making a difference regardless of the title.

Professional Experience

Universal Metro Asian Services - Elgin, IL October 2019 to Present

Home Health Care Aide

●Provide home health Care for the disabled and senior citizens and also provide a quality of life.

Continental DataLabel - Elgin, IL December 2019 to July 2020

Customer Service/Distribution Specialist

●Handled incoming customer service orders via email/phone.

●Entered orders and handled inbound/outbound customer service calls.

●Promoted to the sales department while also continuing to handle order processing.

●Rebuilt their CRM database with new and old customer information.

●Sent out dealer kits/samples of the companies work to customers/clients.

Absolute-rent-to-own - Elgin, IL March 2019 to May 2019

Sales Administrative Assistant

●Provided customer service via social media, phone, email and in person.

●Set up appointments, processed applications, reviewed information.

●Assisted with product listing management.

iherb - Elgin, IL August 2018 to February 2019

Material Handler

●Compiled and maintained records of orders processed by the global distribution system.

●Assured daily compliance with the shipping schedule.

●Performed quality control inspection for returned goods and entered data into the ERP system.

●Multi-tasked between departments when required.

●Trained over 300 new hires individually and in group settings.

Sure Staff - Elgin, IL January 2015 to October 2017

Warehouse Assistant

●Recorded and managed orders for shipment.

●Trained new hires on safety and job duties.

Dovenmuhl Mortgage - Elgin, IL October 2014 to January 2015

Customer Service/Collection Specialist

●Performed customer service for new and existing clients.

●Placed outbound calls to collect on accounts that were in a delinquent status and brought to current.

Thomas Financial Investments, W. - Dundee, IL October 2014 to January 2015

Loan Officer Assistant

●Developed and prepared loan solutions.

●Referred products and services.

Education

Dundee Crown High School

●G.E.D.

Skills

●MS Office Suite

●Detail oriented

●Strong mechanical and technical aptitude

●Ability to perform multiple tasks to meet changing job conditions

●Critical thinker

●Self-motivated

●Adaptable

●Innovative thinker

●Strong communication

●Loan Officer Experience

●ERP Systems

●Quality Inspection

●Quality Control

●Materials Handling

●Care plans

●Communication skills

●Computer skills

●Administrative experience

●Customer service

●Organizational skills

●Dispatching

●Data entry

●Office experience

●Home Care

●Management

●Quality Assurance

●Negotiation (3 years)

●Home health (4 years)

●JD Edwards (1 year)

Oracle (1 year)

Languages

●Fluent English

●Light Spanish - Beginner

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