Stronja Hicks

*** **** ******** ** ******* Ga

Augusta, Georgia

706-***-****

adwhx4@r.postjobfree.com

Summary

The candidate's experience appears to be ENTRY LEVEL, with 0 months of experience.

Education

Penn Foster

High School Diploma

Graduated September 2018

Employment History

Circle K

Customer Service Rep

August 2016 – Present

Listen to customers’ questions and concerns, and provide answers or responses

Provide information about products and services

Take orders, calculate charges, and process billing or payments

Review or make changes to customer accounts

Handle returns or complaints

Record details of customer contacts and actions taken

Review and select standard responses for answers or solutions

Refer customers to supervisors or more experienced employees

Family dollar

Customer Service Rep

June 2014 – August 2016

Listen to customers’ questions and concerns, and provide answers or responses

Provide information about products and services

Take orders, calculate charges, and process billing or payments

Review or make changes to customer accounts

Handle returns or complaints

Record details of customer contacts and actions taken

Review and select standard responses for answers or solutions

Refer customers to supervisors or more experienced employees

Zaxby's Chicken Fingers & Buffalo Wings

Cashier

Augusta, Georgia

April 2010 – October 2013

1. Patience

2. Clear communication

3.Complaint resolution

4.Politeness

5.Building customer loyalty

6. Flexibility/Adaptability

7.Teamwork

8.Time management

Languages

English: Conversational

References

LaQuanta Gardner

supervisor

Family Dollar

706-***-****

Bridgette Freeman

supervisor

Circle K

706-***-****

Carolee Jenkins

mentor

sage valley

706-***-****

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