JESSICA MAGEE

New Castle, IN 765-***-**** adwhws@r.postjobfree.com

CUSTOMER SERVICE PROFESSIONAL

Hard working, experienced customer service professional who is friendly, energetic, and focused on timely customer satisfaction and success in reaching the customers needs. Committed to providing high quality positive customer care in a competitive fast paced business. KEY SKILLS

Verbal Communication skills

Energetic and Efficient

Good Communication Skills

Trustworthy

Problem Solving Skills

Mathematical Skills

Dependability

Attentiveness

WORK EXPERIENCE

Local Gas Station, New Castle, IN February 2022- Current Marathon, Cashier

Working as cashier focuses on customer service, accurate pricing of products, meeting the needs and expectations of customers to insure return customers, good business and word of mouth advertising from the satisfied customers.

Local Restaurants and Bar, New Castle, IN July 2017-August 2019 Waitress/Server Park Restaurant

While working as a waitress the focus is to provide friendly and positive customer service to establish relationships with customers that frequent the business regularly and secure return visits from guests that are new to the establishment.

● Providing excellent service by accurately taking guests orders, showing genuine concern for customer satisfaction, maintaining an energetic and welcoming atmosphere for all guests, and all around excellent service from beginning to end of the guest experience.

● Performing opening and closing duties, including thorough cleaning procedures to keep the business looking and feeling clean, correct money handling with customers and deposits at the end of shift which forms trust, stocking efficient supplies to make each shift run smoother, and work as a team player to make the energy in the restaurant peaceful which helps employees and entice customers to come back.

Bethany Cares Home Health, New Castle, IN May 2017-October2017 Home Health Aide

Providing services to patients as a Home Health Aide requires mindfulness, compassion and spirit to care, simple yet accurate detail to a person's individual daily needs, and the ability to acknowledge different personalities and how to conform to that for successful home health treatment.

● Performing daily needs and basic household chores either for the patient or with the patient, depending on health status. Assist patient with bathing, showering, cooking, shopping, and transportation.

● Monitor patients' physical and mental health, pay close attention to input and output of activity, note everything in patients chart, and notify supervising nurse if anything stands out, good or bad Henry County Orthopedics; New Castle, IN October 2014-April 2017 Medical Assistant/ Triage Nurse

Managing and caring for patients and their health as a Medical Assistant in a surgeon's office is a position for a compassionate and caring individual that takes pride in helping others maintain their health before and after surgery, being a detail oriented person is one of the main qualities that must exist in order to properly care for an orthopedic surgery patient and be successful at it.

● Composing messages to the doctors and assistants from the patients regarding health concerns, medication refills when the patient is due, post surgery issues that need immediate attention but hasn’t got bad enough for the ER.

● Maintaining medications and narcotics, Coordinating all the pain contract patients in a way that it does not overload the doctors nurses with extra appointments weekly, order lab work and drug tests to ensure patient is taking medication as prescribed and not abusing them, set patient up with next monthly appointment to see me for prescription as long as patient follows the requirements, manage and organize a paper system for all patients on pain contracts and follow every rule and regulation precisely to avoid breaking any laws and to not over medicate patient. EDUCATION & TRAINING

Certified Medical Assistant

GPA 4.0, Kaplan College, Indianapolis IN

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