Robert J. Samuel

***** ****** **.

Grand Terrace, Ca. 92313

210-***-****

Objective: I am currently seeking a position with an information technology organization which would fully utilize my extensive experience and technical skills in the computer field. My preferred position would be one of long-term commitment, conducive to professional growth and development.

Capabilities: Extensive experience with multiple hardware and software platforms, maintenance, troubleshooting and network systems configurations. I have a working experience in the assessment and design of LAN/WAN including infrastructure, virus scanning, security, mobile computing, Internet connectivity and mainframe integration and emulation. I am an expert in the supervision of personnel in the timely and accurate completion of assigned tasks. Lead complex projects meeting all milestones and keeping within the budget. I have superb Communication Skills, Leadership Skills, Technical Expertise, Presentation Skills and Time Management Skills.

Software:

Hardware:

Microsoft Server 2012, 2016 and 2019 R2

Server class hardware IBM, HP and Dell

Microsoft System Management Server (SMS)

RADIUS Server, Border routers, VPN

Microsoft Sequel Server 2012, Pervasive SQL

Tivoli, AIX Gateways

Microsoft IIS (Internet Information Server)

Wireless and Mobile Technology

Microsoft Exchange Server and Outlook Clients

802.11 b/g/n AC wireless infrastructure

Disaster Recovery (Clustering, SAN, Replication)

Cisco 2900 - 5500 series switches

SAN (storage area networks)

Cisco 3600 series routers

Symantec backup Exec 2012

Larscom CSU/DSU

Internet Protocols and standards (IP v.4 and v.6)

3174 and 5250 emulations

Virtual Private Networks (IPSEC, PPTP, etc.)

IBM 21R, 11R 3174 controllers

Network Security Technologies (IDS, IPS etc.)

Avaya patch panel, 110, 66 blocks

Network Services (DNS, WINS, DHCP)

VoIP, SBC Symposium

Microsoft Windows 7, Vista and XP

PBX Nortel, Siemens

Microsoft Office 2007, 2010 and 365

IBM, COMPAQ, HP Desktops and laptops

Microsoft Project, FrontPage, Publisher

IBM PC (XT, AT and Micro channel bus)

Internet Explorer, Netscape Navigator

HP LaserJet printers and scanners

Active Directory (MSDS)

Cannon bubble jet printers

VMware, Hyper-V

XEROX copiers class II, III

Lotus Notes 4.5, 5, 6

IBM LaserJet printers

Fox Pro, Visual Fox Pro and Visual Basic

Translux display panels

Vantive, Remedy and ABT

Cisco UC320, SPA8800

Novell Netware 3.x, 4

C, C++, Java

Lenel 1100, 1300, 3300, 8000

iStar PCM and ACM, RM4

History and Experience:

Feb. 2021 – Present, AMAZON, IT Manager II (L-5)

Responsible and accountable for the smooth running of our computer systems within the limits of requirements, specifications, costs and timelines. Supervise the implementation and maintenance of our company’s computing needs.

Plan, organize, control and evaluate IT and electronic data operations. Manage IT staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance. Design, develop, implement and coordinate systems, policies and procedures

Ensure security of data, network access and backup systems. Act in alignment with user needs and system functionality to contribute to organizational policy. Identify problematic areas and implement strategic solutions in time. Audit systems and assess their outcomes. Preserve assets, information security and control structures. Handle annual budget and ensure cost effectiveness

Oct. 2010 – Feb. 2021 Security Solutions, Director of IT

Plan and implement additions, deletions and major modifications to the supporting infrastructure company-wide in coordination with corporate leadership. Oversee the implementation of network security at the corporate level. Design and management of the company's telephone system and manages company-wide upgrade efforts.

Establish and build relationships with vendors in conjunction with corporate leadership. Oversee all IT-related purchasing and budget usage; works with accounting to develop budgets. Responsible for capacity planning and scheduling vendor negotiations related to IT. Exercise staff oversight to ensure new operations plans, policies, procedures, and transition/migration plans are consistent with the overall company goals and objectives.

Overall responsible for IT staffing and budgeting projections on a company-wide basis. Effectively communicate with internal clients to identify needs and evaluate alternative business solutions and strategies. Continually defining ways to increase internal client satisfaction and deepen client relationships. Provide senior level resolution to internal client issues.

Jul. 2007 – Oct. 2010. CNC International, LLC

IT consultant responsible for all telephony, networking and computer operational support for CNC Int. and its clients. Responsible for the installation, setup and configuration of CNC machines and Fanuc controls. Responsible for wireless communication solutions between machine and host. Responsible for network cabling and wire dress management. Responsible for all network gear from the MPOE to the desktop.

Aug. 2005 - July 2007. Kaiser Permanente, Technical Lead

Directly responsible for maintaining service level agreements to include MTTC and MTTR for all level two desktop, server, network and telephony issues for 26 Kaiser sites and 26 staff and contractors. Responsible for change management and change control processes to ensure system availability at 100%. Responsible to ensure all EOL equipment is replaced as part lifecycle refresh. Responsible for IT functions for MLF and PM&R projects to include IT labor projections as well as capacity planning. Responsible for ITIL best practices.

May 2001 - Aug 2005. Kaiser Permanente, Senior Technician

Field service technician responsible for trouble shooting and resolving level 2 trouble tickets and service request distributed by a remedy ticketing system and a national helpdesk. Averaged 30-40 trouble tickets per day. Responsible for mentoring and training of junior staff. Project team member responsible for performing IT related tasks for IT project mangers and the Technical Lead. Responsible for adhering to best practices and IT standards as defined by the national IT roadmap. Responsible for asset management inventory and accountability. Responsible for the creation of AD user accounts and groups. Responsible for the creation of Lotus Notes databases and user email accounts.

Apr 2000 - May 2001. Kaiser Permanente, Programmer Analyst

Responsible for the support and move to standards for all non-standard applications and operational practices by non-IT groups. Responsible for light programming in languages such as SQL, VB, FoxPro, Clipper, Java and C++. Responsible for light web development and support to include departmental websites and phone directory services and on call schedules.

Apr 1999 - Dec 1999. Modis Technical Consultant

Contracted consulting specialists responsible for the Y2K testing and remediation of all desktop pc’s and applications. Responsible for the migration and integration of all desktops and applications to Windows NT 4.0 and the DCI initiative. Responsible for SMS packages and desktop inventory control.

Mar 1993 - Apr 1999. U.S. Navy, Data Systems Technician

Responsible for the maintenance and repairs of all digital electronic gear aboard ship. Responsible for the installation, maintenance and repair of shipboard LAN’s and desktop computers. Responsible for the integration of DOD applications with OTS software solutions. Responsible for all shipboard data link communications to include sensor collection, processing and display.

Education:

BS-IT Degree, University of Phoenix (3.77 GPA)

AS- EE Certificated, May 2000, University of Redlands

DS-A and C School Completed, July 1994, U.S. Navy

High School Diploma, June 1991 John W. North

Certifications:

Milestone Design Engineer, 2020

Lenel Master Certification 6.4.500 HF2, 2011

Axis Support Engineer, 2012

Software House C-cure 9000 v2.02, 2012

CCNA, January 2013

LNS Certificated, July 2002

MCSE Certificated, May 1997

A-PLUS Certificated, April 1996

References:

Jennifer Mendoza

Human Resources

Security Solutions

714-***-**** Ext 220

Cell: 562-***-****

Email: adwhw5@r.postjobfree.com

Timothy P. Chizo

President - CEO

CNC International, LLC

714-***-****

Email: adwhw5@r.postjobfree.com

Cesar Coronel

Business Consultant

Kaiser Permanente

National Operations

909-***-****

Cell: 909-***-****

Email: adwhw5@r.postjobfree.com

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