Administrative Assistant Service Representative
Resume:
Letty Luna
New York, NY *****
**************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer Service Representative/Administrative Assistant UFT - Manhattan, NY
March 2021 to Present
• Handle incoming and outgoing calls while averaging 150 calls per day exceeding quota by 10%
• Provided prompt customer support with a professional friendly and patient attitude
• Proactively memorized over 55 company services and completed customer insight reports and input over 10,000 units of sensitive data
• Politely addressed customer complaints, listened to, diagnosed, and resolved issues by guiding members through step-by-step solutions. Also received a 5-star customer satisfaction rating through voice chat and email communication
Retail Store Manager
Party City Corporation - Queens, NY
June 2020 to March 2021
• Developed and executed daily sales goals and strategies, leading to an average of $5K in daily sales and surpassing projected revenue by 10%.
• Developed and implemented a comprehensive payroll scheduling system, leading to a 30% increase in employee satisfaction and retention rates.
• manage a team of 10 and inspire them to drive the sale matrix to reach the company goal, and leverage data to increase the sale
• Maintained and executed site sanitation standards in alignment with CDC guidelines and participated in weekly discussions to review site efficiency
Administrative Assistant
La nacional - Flushing, NY
March 2017 to August 2019
• Clerical support duties of chamber operations including copying, filing, assembling, sorting processing requests, daily mail, and handling items in a timely manner.
• Manage financial transactions; maintain computerized general ledger, accounts payables and receivables and invoicing, checks/cash, and weekly deposits
• Managing supervisor calendar including meetings, maintaining office supplies, checking inventory, and requesting/ordering items
• Performed other related assignments and activities as assigned Education
Associate's degree in Business
Medgar Evers - New York, NY
August 2019 to January 2022
High School Diploma
Flushing High School
June 2019
Skills
• Microsoft Word (1 year)
• Customer service (6 years)
• Microsoft Excel (2 years)
• Google Suite (5 years)
• Administrative Experience (3 years)
• Problem solving (2 years)
• Bookkeeping
• QuickBooks
• Documentation review
• Data entry
• Office management
• Leadership (1 year)
Languages
• Spanish - Fluent
Certifications and Licenses
Driver's License
July 2019 to 2022
Adult and Pediatric First Aid/CPR/AED
Present
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