Service Representative Office Assistant
Resume:
Priscilla Hernandez
Office Assistant
McAllen, TX 78503
*********************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Dental Assistant
Dental Associates Family & Specialty Care LLC - Houston, TX February 2021 to Present
I am working as an assistant at dental care. I am working on getting my license as a DA at the end of this month.
Office Assistant
Chacon's Body Shop - Houston, TX
February 2016 to July 2018
• Answer the phones and greet customers.
• AR and AP
• Communicating with third parties including insurance companies
• Ordering parts and supplies
Head Cashier
Pepe's Drive Though - Donna, TX
November 2013 to February 2016
* Oversee all other cashiers
* Solve cashier transaction / customer issues
* Ensure all cashiers are adhering to company policies, procedures & protocols
* Receive break schedule from Assistant Manager & break cashiers as needed / necessary
* Assist with new cashier training
* Resolve customer complaints & when needed direct to Assistant Manager
* Report to management any product shortages
Youth Supervisor
Cross Creek Program - La Verkin, UT
March 2004 to September 2009
* Coordinates GED orientation for students and volunteers.
* Participates in staff meetings and employment and education team meetings.
* Assess students' academic skills and educational needs and creates educational plans.
* Advise youth on appropriate educational and training options; support high school and GED students.
* Coordinates with case managers, teachers and employment trainers regarding youth educational desires and needs.
* Coordinate with the Utah Public Schools Inter-agency Academy school staff on program instruction, student needs, enrollment and other issues related to SPS funding and instruction for GED students.
* Collaboratively plan and publicize workshops and individual support to build interest in post-secondary education and connect youth to resources, financial aid, and scholarships. Customer Service Representative
Convergys - Cedar City, UT
July 2001 to February 2003
* Identifying and assessing customers' needs to achieve satisfaction
* Handling all incoming calls and customer service inquiries on a daily basis.
* Generating sales leads that develop into new customers throughout the day.
* Provide accurate, valid and complete information by using the right methods/tools.
* Take payment information and other pertinent information such as addresses and phone numbers.
* Work with customer service manager to ensure proper customer service is delivered. Education
High school diploma or GED
Skills
• accounting (Less than 1 year)
• articulate (Less than 1 year)
• collections. (Less than 1 year)
• cost accounting (Less than 1 year)
• CREDIT (Less than 1 year)
• Customer Service (1 year)
• exploration (Less than 1 year)
• Finance (Less than 1 year)
• General accounting (Less than 1 year)
• Microsoft Office (Less than 1 year)
• MS OFFICE (Less than 1 year)
• Office Skills (Less than 1 year)
• Problem solving (Less than 1 year)
• RECEPTIONIST (1 year)
• RETAIL SALES (1 year)
• Employee Orientation
• Assistant Manager Experience
• Microsoft Outlook
• Data Entry
• Clerical Experience
• English
• Administrative Experience
• QuickBooks
• Office Management
• Payroll
• Time management
• Spanish
• Typing
• Dental Assisting
• Eaglesoft
• Laboratory Experience
• Chairside Assisting
• Infection Control Training
• Medical Imaging
Certifications and Licenses
CPR Certification
Certified Dental Assistant
BLS Certification
Additional Information
Professional Qualifications and Skills
* Problem solving and root cause identification skills.
* Strong questioning and decision making capabilities
* Effectively communicate and articulate ideas clearly and concisely.
* Enjoy working as a team but appreciate working independently and taking initiative.
* Multi-task ability with attention to detail. Skills: Bilingual-Spanish, Microsoft Office Skills
* Ability to work with diverse individuals and groups, retain exceptional customer service skills.
* Able to successfully establish and maintain professional relationships with employees and clients.
* Possess excellent time and task management skills, detail and multi-task oriented, can easily prioritize.
* Finance: General accounting, cost accounting, chart of accounts, financial exploration and collections.
Contact this candidate