IT and business process consultant

ERIC G. BERGSTROM

**** ***** **** ***********, ** 30506

678-***-****, 678-***-**** adwhto@r.postjobfree.com PROFILE SUMMARY

Dynamic detail-oriented IT Consultant with extensive experience in the design and deployment of on-site and remote technical solutions. Analytical and technical work experience including project management, program management, portfolio management, project governance, process improvement, software evaluation, requirements analysis and documentation. Adept at multitasking, defining a problem and creating solutions to ensure operational continuity is aligned with corporate goals. Engaging as a facilitator, strong interpersonal skills, always a team player, and has the ability to adapt to a variety of settings. A friendly and courteous individual who has exceptional communication skills and the ability to network with others. Committed to quality and excellence.

CORE COMPETENCIES

Organizational Skills Business Processes and Integration Technical Skills Mergers, Acquisitions and Divestitures AD Domain Migrations Technical Writing Project Management Data Center Modernization Project Planning Data Analysis Data Management Excellent Communication Skills Conflict Resolution Expert Excellent Interpersonal Skills Ethical Behavior and Integrity Highly Organized Professional Critical Thinking Aptitude Problem-Solving Personal Creativity Effectiveness Time Management Aptitude Management Aptitude Building Relationships Microsoft Windows

Microsoft Exchange Pre-Sales Scope of Work Generation PROFESSIONAL HISTORY

Technical Consultant/ Senior Advisor/ Advisory Consultant March 2008 - Present Consulting, Dell Technologies - Atlanta, Georgia

• Member of a multi-disciplinary team on a multi-workstream engagement encompassing Active Directory and Exchange consolidation (Exchange 2010 to 2016), Microsoft Identity Manager (MIM), Single Sign On (SSO) and technology refresh.

• Performed a fast-track migration of 1,300 users, mailboxes, computers and application servers to a single AD and messaging infrastructure with highly compressed timelines and absolute deadlines.

• Designed and deployed Quest Migration Manager for Active Directory and Exchange to consolidate 3 AD and Exchange environments to merge into new AD and Exchange infrastructure.

• Joined a team of consultants charged with migrating 15,000 servers from an antiquated virtualized infrastructure to a newly deployed Dell VXRail environment.

• Helped develop an AD/Exchange/Skype/SharePoint prototype for the NSA for use in Sensitive Compartmented Information Facility (SCIF) communications.

• Led team of consultants and field technicians to migrate 2,500 workstations from Novell eDirectory to Microsoft Active Directory. Migrated remaining Windows servers integrated into eDirectory to Active Directory using the Quest Migration Manager toolset.

• Consolidated 4,800 Windows across the United States to a parent AD environment.

• Migrated 120 Windows application servers to a new AD environment.

• Designed and implemented Exchange 2010 to scale to a new 6,500-user environment.

• Designed and deployed Microsoft Exchange 2013, 2016, 2019 enterprises for Fortune 1000 clients.

• Recipient of the President's award for work with a multi-national corporation in 2018.

• Recipient of the Dell Champion's award in 2019.

Senior Consultant July 2003 - March 2008

Insight, Inc. - Atlanta, Georgia (Reporting to Tampa, Fla)

• Developed and deployed a Microsoft Windows NT4 and Exchange 5.5 to Active Directory and Exchange 2003 migration strategy for a large healthcare system. Successfully migrated 2000 workstations to the new infrastructure using Quest automated tools.

• Designed a technical roadmap for a large Texas University to migrate from disparate Microsoft Windows/Exchange and Novell NetWare/Groupwise environments to a cohesive Active Directory and Exchange 2003 infrastructures.

• Performed 3rd-tier technical support for a team of technicians and engineers for a 4000-seat Windows NT4 and Exchange 5.5 to Active Directory and Exchange 2003 migration for 200 hotels across the country.

• Successfully deployed one of the first Nokia Business Center integration servers in the country for a large hotel management chain.

• Developed and deployed numerous Small/Medium/Large migration projects from Novell Netware and Windows NT4 to Microsoft Active Directory.

• Developed and deployed numerous Blackberry Enterprise Servers to integrate into Microsoft Exchange environments.

• Used the support model developed at MSP America, MSPA’s premier customer base was brought to Insight as part of Insight’s initiative to grow the remote-support market for the Atlanta area.

Designed and migrated all business-critical systems from Netware 3.x and Windows NT to a full NDS and Active Directory-integrated environment.

Migrated enterprise user base from Microsoft Exchange 5.5 to Exchange 2003 with no downtime.

Designed a fully supportable telecommuting model for a future move and subsequent reduction in force.

Managed one full-time and two part-time staff members on-site for daily operations and projects.

Documented work and process flow for technical support personnel to follow when system alerts were received.

Created weekly, monthly and annual performance and call statistics reports. Chief Technical Officer March 2000 - July 2003

MSP America, Inc. - Atlanta, Georgia

Partner and co-founder of one of the first Managed Services Provider (MSP) operations in the country. MSPA provided remote management, alerting and reporting of critical systems via the Internet using VPN technology. MSPA’s patent-pending architecture allowed clients to easily integrate their networks into MSPA to provide these support services using a pay-as-you- go model.

• Organized and monitored all technical activities for various projects and ensure maximum up-time

• Member of the technical steering committee for BMC Software during their development of the SiteAngel and GuardianAngel Internet-based systems monitoring solutions.

• Performed pre and post-sales services from proposal generation to performance reports and consolidated statistical reports for senior management.

• Developed support policies, procedures and protocols including wireless system health notifications for a large hospital.

• Created marketing materials and formulated strategies for company offerings.

• Developed, tested and deployed monitoring architecture. Senior Systems Engineer April 1993 - March 2000

Xerox Connect, Inc. - Atlanta, Georgia

Advanced from an entry-level Systems Engineer position with Xerox Connect, the consulting/connectivity arm of Xerox Corporation.

• Created and took on the road a Novell to Microsoft technology migration workshop (“Get the Red Out”.) Some of the clients taking advantage of this workshop were B.F. Goodrich and Keebler Foods.

• Performed project management duties for an international hotel chain where 1500 workstations were to be converted to a new operating system, applications upgraded and data migrated.

• Developed a remote access system using Citrix Win Frame with ADP payroll software so remote branch offices could access over point-to-point connections. Approximately 75 sites installed this solution across the country.

• Deployed the first print cost recovery system for Xerox that integrated multi-function printing devices and card readers to provide college campuses and libraries a way to recuperate print costs from their patrons. Other Working Experiences

Manager, CCS Connectivity Sept 1991 - April 1993

Classic Computer Systems, Inc. - Norcross, Georgia Systems Engineer June 1990 - Sept 1991

Systems Integration Development Corporation (SIDC) Consultant May 1988 - June 1990

Internet Communications, Inc - Atlanta, Georgia

EDUCATION

Eastern Kentucky University - Richmond, KY 1983 - 1988 Bachelor of Business Administration, Computer Information Systems Certifications

Quest Migration Manager for Active Directory and Exchange Technical Skills

Operating Systems, Utilities and Virtualization Tools: All Microsoft Windows workstation and Server Operating Systems, Microsoft Exchange 5.5-2019 and Novell Netware v3-6.x Commercial Software: Quest Migration Manager for Active Directory, Quest Migration Manager for Exchange, Quest On- Demand Migration Manager for Office 365 and Microsoft Native Migration toolsets. REFERENCES

Available upon request.

Contact this candidate