Entry Clerk Data
Resume:
DEBORAH FLORES
San Antonio Tx,78237
******************@*****.***
Obtaining a challenging position as a customer service and data entry clerk, with a progressive company and opportunity for advancement.
05 –2019 – 03 - 2020
CUSTOMER SERVICE, QTC (AEROTEK STAFFING)
•Responsible for rescheduling appointment for VA, called Dr. Office per veterans wanting to reschedule appointments.
•Responsible for helping veteran find location of Dr. Office for pension and compensation appointment.
02-2018 – 03-2019
PHARMACY CLEARK, CVS (ABACUS STAFFING)
•Responsible for all functions related to physical handling of orders and electronic order creation.
•Responsible for the daily functions of links order entry, data entry perfection, completing orders, and supporting any other ROCC area needs.
•Some of the duties in the ROCC include preparing mail for imaging; retrieving documents from temporary storage; perform data perfection; providing report data; work appropriate queues and other projects or functions based on business needs.
•Verified orders through data entry according to Standard Operating Procedures.
10-2014 – 12-2017
CUSTOMER SERVICE, TRANSCOM
•Perform I.T support for cable and Internet due to low signal.
•Perform work orders and sales on customers wanting to change or new customers wanting cable and internet service.
•Perform inbound call in a fast-past call center with upset customers not wanting to pay their bill.
•As a universal agent we take billing questions as well as every other question the customer may have.
02-2013 – 05-2014
WEALTH MANAGMENT/CLIENT SERVICE ADMINISTER, CITIBANK (ABACUS STAFFING)
•Work closely with other teams and internal departments to provide support through various. systems and applications as well as process paperwork in a virtual branch environment.
•Work with clients to resolve issues encountered during service request processing. Work on. projects and/or remediation efforts outlined by the company.
•Meeting the needs and wants of affluent clients by providing the appropriate financial products and services.
01-2011 – 12-2012
DATA ENTRY /CUSTOMER SERVICE, USAA (PRG STAFFING)
•Provided outbound calls per investment department.
•Handled data center for investment reports.
•Made outbound calls per members wanting to attend seminar.
02-2009 – 12-2010
BROCKERAGE / INVESTMENTS /DATA ENTRY, USAA (ADECCO STAFFING)
• Provided workflow on investments, look up information per account.
•Update new investments on customers’ accounts.
•Provided data entry per thousands of customers on brokerage and investments accounts.
• Provided Data Enter per updating investments accounts.
06-2007 – 01-2008
SECRETARIAL SUPPORT (SAN ANTONIO STAFFING)
•Entered data per billing invoice of customer wanting to buy lumber.
•Provided customer service per clients walking in store sales.
•Provided secretarial support and general office assistance.
07-2006 – 05-2007
CUSTOMER SERVICE / CHASE BANK
•Provided customers with billing information and payment arrangements.
•Research credit card information APR % rate upgrades.
•Provided consumer and department complaints.
•Send copies of stamens and change of address, closed accounts reissue credit cards and sales department.
•Balance transfers from credit card to checking account up to over one hundred thousand monthlies
07-2001 – 02-2006
CUSTMER SERVICE / PROVEDIAN FINANCIAL
•Entered data for reports, applications and production and sale products to customers.
•Resolved as many numerous calls daily from angry customers regarding charges.
•Handled address changes, account notes and bank card payments, activate credit cards per new acct.
05-1990 – 06-2001
SECRETARIAL SUPPORT / MILLER CURTIN
•Provided customer service and sales support to over 500 employees.
•Provided secretarial support and general office assistance.
•Set-up voice mail answering system and take messages
•Performed data entry using ten keys to update inventory records
05-2014
CRIMINAL JUSTICE, BROWN MACKIE COLLEGE
BASIC, SOUTH SAN HIGH SCHOOL
G.E.D
•OUTLOOK
•POWER POINT
•WORD.EXCEL
•MICROSOFT OFFICE,WEB AND SOCIAL SKILLS
•TROUBLESHOOTING
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