ELENA

LOPEZ

adwhq7@r.postjobfree.com

928-***-****

Oro Valley, AZ 85737

Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. PROFESSIONAL SUMMARY

NextCare Urgent Care - Patient Service Specialist

Tucson, AZ • 06/2020 - Current

Martin Authomotive Group - Title Clerk

Flagstaff, AZ • 05/2017 - 04/2019

WORK HISTORY

Managed patient registration process, confirming data accuracy and completeness.

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• Greeted and assisted patients with check-in procedures. Provided exceptional customer service to patients, answering questions and addressing concerns.

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Verified patient insurance eligibility and entered patient information into system.

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Filed and maintained patient records in accordance with HIPAA regulations.

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Processed payments using cash and credit cards, maintaining accurate records of transactions.

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Entered patient demographic and insurance data into electronic medical record system.

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• Balanced deposits and credit card payments each day. Analyzed title documents to identify potential issues and resolve any discrepancies.

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• Examined and verified 45 titles weekly.

Contacted AZ Motor Vehicle Department to determine status of pending titles.

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Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.

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• Communicated with customers to resolve common title issues. Prepared tax and title documents to submit legal transfer work to DMV.

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Received and processed paperwork for titles, new license plates, and renewals.

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Performed data entry and other administrative tasks to keep records and files organized and accurate.

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SKILLS

• Document Filing

• Demographics Information

• Patient Registration

• Payment Collection

• Medical Insurance

• Chart Pulling

• Patient Greeting

• Reminder Calls

• Insurance Information Collection

• Patient Care and Confidentiality

• Insurance Verification

• Multi-Line Telephone Systems

• Patient Engagement

• HIPAA Compliance

• Clinical Data Entry

• Appointment Scheduling

• Directing Callers

• Routing Lab Results

• Verifying Eligibility

• Punctual and Hardworking

• Reliability and Dedication

• Bilingual in Spanish and English

Flagstaff High School

Flagstaff, AZ • 06/1986

High School Diploma

EDUCATION

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