Package Handler Customer Service

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Shamkia Elidridge

Romulus, MI 313-***-**** ****************@*****.***

Experienced multifacated skilled worker, motivated to maintain high customer satisfaction, to positively impact and contribute to company success. Proven ability to establish great working relationships and rapport with team members and management. Reliable and driven, with strong time management skills and prioritization abilities. Able to adapt well to different enviornements and diverse groups of people. EDUCATION

Certificate of Billing & Coding September 2020 - June 2021 Penn Foster College Online

Certificate of Phlebotomy May 2018 - July 2018

Phlebotomy Career Training Center Garden City, MI Diploma June 2006

Salem High School Plymouth Canton, MI

PROFESSIONAL EXPERIENCE

Assembly Line Worker October 2015 - Present

Detroit Thermal Systems Detroit thermal System Romulus, MI

Produces components by assembling parts and subassemblies.

Positions or aligns components and parts, either manually or with hoists.

Uses hand tools or machines to assemble parts.

Conducts quality control checks.

Cleans and maintains work area and equipment, including tools.

Prepares work to be accomplished by studying parts lists and gathering parts, subassemblies, tools, and materials.

Assembles components by examining connections for correct fit, fastening parts and subassemblies.

Resolves assembly problems by altering dimensions to meet specifications; notifying supervisor to obtain additional resources.

Keeps equipment operational by completing preventive maintenance requirements, following manufacturer’s instructions, troubleshooting malfunctions, and calling for repairs.

Maintains a safe and clean working environment by complying with procedures, rules, and regulations.

Maintains inventory by checking stock to determine supply levels, placing and tracking orders, and verifying receipt of supplies.

Conserves resources by using equipment and supplies as needed to accomplish job results.

Documents actions by completing production and quality forms. Transporter April 2019 – December 2019

V. Ships Brownstown, MI

• Maintain courteous and professional behavior & appearance.

• Ability to work with minimal supervision while maintaining high energy.

• Safely moves vehicles between specified locations.

• Transports vehicles safely within various service areas.

• Follow all company safety policies and procedures and protect company assets and reputation.

• Provide outstanding customer service.

• Load and secure cars on car trailers in a safe, efficient and timely manner.

• Adheres to the delivery schedule.

Cleaning Associate May 2018 - October 2018

RNA Corporation Romulus, MI

• Vacuuming, sweeping, and mopping floors of various types.

• Dusting ceilings, light fittings, countertops, and loose furniture.

• Scrubbing and sanitizing toilets, sinks, and kitchen fixtures.

• Emptying trash cans.

• Washing and drying windows.

• Liaising with the line manager to ensure that you have sufficient cleaning products at all times.

• Reporting any breakages that occur during the cleaning process.

• Informing the line manager of repairs that need to be done. CORE COMPETENCIES

Excellent rapport with team members &

management.

Natural ability to anticipate needs of customers to provide stellar customer service experience

both over the phone & in-person.

Reliable positive, energetic, can-do attitude.

Works extremely well with a team or

independently.

Demonstrate high levels of professionalism and

accountability.

2 P a g e

Machine Operator April 2011 – December 2014

Valassis Belleville, MI

• Set up machinery for operation.

• Start machinery and make adjustments to machinery when necessary to improve performance.

• Operate machinery and equipment according to instructions.

• Troubleshoot issues and perform maintenance.

• Perform quality control, follow reporting and recordkeeping procedures, and report problems to supervisor.

• Comply with all safety and health regulations.

• Clean machinery and maintain cleanliness in work area. Package Handler August 2008 – February 2010

Fedex Ground Belleville, MI

• Sorts packages and stacks them on pallets.

• Adheres to all warehouse safety guidelines.

• Reports any issues to the warehouse manager.

• Loads and unloads packages at the warehouse.

• Makes sure all packages are properly packed and loaded.

• Follows written and verbal instructions from the warehouse manager.

• Prepares packages for delivery using scanners, handheld printers, and packing materials.

• Uses common warehouse tools, including pallet jacks, dollies, forklifts, hand trucks, and conveyor systems. Customer Service Associate July 2006- December 2007 Art Van Westland, MI

• Attending training sessions to grow knowledge of products and to develop customer service skills.

• Resolving phone, walk-in, mail, fax, and email customer inquiries.

• Processing and logging incoming calls.

• Identifying customer needs.

• Forwarding and escalating inquiries to relevant individuals and departments.

• Contacting customers to give them accurate feedback on the progress of their inquiries.

• Providing outstanding customer service.

• Updating customer information as required.

• Maintaining confidentiality of information.

• Performing other duties as the need arises.

Contact this candidate