Data Entry /clerical
Resume:
Valerie Johnson
*********@*****.***
A Goal-oriented person with 20 years of experience in answering questions, resolving issues, and handling customer complaints. Detail-focused and driven to help employees succeed in meeting, exceeding goals and charming skilled in communication and being professional.
Life Enrichment Manager
Sunrise Senior Living of Livingston Assisted/Memory Living
Livingston, NJ- January 2023- Present
Evaluate resident’s interest and involvement in life skills
Develops Life Skills tailored to each resident’s unique needs and abilities
Engages residents in Life skills throughout the day and evening
Assist residents with daily care
Direct Support Specialist
Capitol Care Comprehensive Behavioral Health Program
Stanhope, NJ - September 2019 – January 2023
Administered medication as directed by physician.
Maintained clean, safe, and well-organized patient environment.
Developed rapport to create safe and trusting environment for clients.
Minimized injuries to staff or patients through support or restraint to control patient movements.
Monitored progress and documented patient health status changes to keep care team updated.
Scheduled doctor appointments/ transportation.
Customer Service Representative Covid-19 Call Center
Broad Street Verona, New Jersey - December 2020 - November 2021
Maintained customer satisfaction with forward-thinking strategies and addressing customer needs and resolving concerns.
Scheduling for vaccination/boosters
Provided primary customer support to internal and external customers.
Updated account information to maintain customer records.
Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Newark Police Department
Police Aide
Newark, NJ - March 1998 – August 2018
Customer Service
Answering incoming/outgoing calls
Microsoft, Data Entry
Helping citizens with public safety issues/complaints
Issuing of parking tickets, faxing, scanning, and emailing
Monitoring housed detainees/searching for contraband
Fingerprinting of inmates
Performed daily typing and filing for major crimes unit.
Observed strict confidentiality guidelines to properly secure information and data.
Scheduled appointments and maintained calendar for police chief.
Answered phone and aided callers under supervision of watch officer.
Entered information from crime reports into police department's database using Excel and PowerPoint
Established administrative work procedures to track staff's daily tasks.
Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Implemented new data management system, expediting data retrieval of numerous cases.
Clerical Worker
Municipal Court of Newark Violation Bureau
Newark, NJ - September 1989 - February 1998
Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
Provide customer service.
Inquiry of driver license.
Emailing, filing, and typing.
Scheduling of court hearing.
Answering incoming/outgoing calls.
Cashier.
Processing of payment for traffic and warrants bails.
Typing of disposition letters.
Malcolm X Shabazz High School – Diploma Graduate June 1988
Ramapo College – June-1988-Sept 1989 No diploma
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