Center Representative Service

Tiffany Pettey Call Center Representative

Experience

Call Center Representative QuestX, Las Vegas, Nevada SEP '20 - FEB '23

Office Assistant Kristen And Friends, Las Vegas, Nevada JUN '13 - JUL '19

Customer Service Representative Greenwood And Hall, Santa Ana, California JAN '01 - NOV '13

Education

Kaplan University, Online, College

JAN '10

Associates Degree In Computer Science

Skills

Inbound Phone Call Management Customer Communication Customer Service Optimization Providing Customer Support Strong Analytical and Problem-Solving Skills Call Center Operations

702-***-**** **************@*****.*** Las Vegas, NV 89101 Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. Managed and resolved issues with customers during calls by following determined script. Exceeded performance metrics related to call time, quality, and customer satisfaction. Gave accurate and appropriate information to answer questions, and resolve complaints. Navigated multiple computer systems & applications & utilized many search tools. Provided exceptional customer service to clients in fast-paced call center environment. Answered multi-line telephone system to direct calls and take messages. Diffused customer complaints and concerns to maintain excellent customer relations. Typed, formatted, and proofread outgoing correspondence and documents. Examined documents and forms for accuracy, enforcing conformance to company rules and regulations. Wrote reports on research findings or other topics based on information gathered from interviews and surveys. Addressed customers courteously using suitable methods and problem-solving skills. Delivered personalized customer service and promptly resolved problems with customers accounts. Responded to telephone inquiries and complaints following standard operating procedures. Maintained knowledge of company products to provide helpful suggestions to customers. Handled customer complaints and inquiries in a courteous and efficient manner.