Marketing Intern

Mikayla Newcomb

Boston, MA • **************@*****.*** • 781-***-****

EDUCATION

Suffolk University, Sawyer Business School

Boston, MA

Bachelor of Science in Business Administration

Major: Marketing

Concentration: Digital

GPA 3.8, Honors Program Participant

EXPERIENCE

Walgreens Boston, MA

Shift Lead Nov. 2022 – Present

• Communicate with customers about their needs and address feedback to ensure customer satisfaction

• Oversee operations and delegate/follow up on tasks to staff

• Enhance efficiency through instituting key improvements to management procedures, safety protocols, and quality assurance

Suffolk University Boston, MA

Office Assistant Sep. 2021 – Present

• Answer calls on multi-line phone system

• Assist students and parents with residence and academic inquiries – maintaining general office and data entry tasks while scheduling appointments for supervisors

• Welcome visitors and provide accurate and helpful information Marsh Moriarty Ontell & Golder PC Braintree, MA

Office Assistant May 2021 - August 2022

• Managed incoming telephone calls and walk in clients

• Oversaw mail deliveries, packages, and couriers

• Performed computer data entry functions for insurance policies while managing and organizing customer files

Dunkin Donuts Braintree, MA

Employee Sept. 2018 – Aug. 2022

• Greeted and assisted customers; operated register and completed sales transactions

• Implemented up-selling strategies to promote product launches for promotional and seasonal items

• Ensured a clean, organized, and friendly environment for customers and employees SKILLS

Excel, Adobe Programs, Microsoft Platforms, SPSS, Customer Relations, Teamwork, Adaptability, Organizational Skills, Leadership, Communication

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