Project Manager Customer Service

AR Anthony Rivas

571-***-**** *********@*****.*** Bold Profile

PROFESSIONAL

SUMMARY

Process-improvement focused project manager with deep experience in performing detailed process and program analysis to secure notable cost reductions and inventory management improvements. Design/ redesign warehouse layout, material flow and how to store. Accessible manager and collaborative team player dedicated to enhancing operations through defining and implementing supply chain initiatives that reduce spend, generate profit, and improve team productivity and performance. A responsive and proactive leader in high-pressure situations with completing deadlines. Skilled project manager, team trainer, and leader. Areas of Expertise… Material Planning & Forecasting Lean Manufacturing Support Cost Control & Profit Growth Vendor Contract Negotiations Continuous Improvement Initiatives Project & Program Management Supplier Relationship Management Waterfall Methodology Root Cause Analysis & Reporting

SKILLS Project Planning

Contract Management

Performance Improvement

Processes and Procedures

Project Management

Risk Mitigation

Operational Efficiency

Team Leadership and Motivation

Team collaborations

WORK HISTORY SENIOR PRODUCTION PLANNER 10/2022 to 04/2023 Boyd Corp. Phoenix, AZ

Developed production schedules according to deadlines for existing orders and sales forecasting.

Created production forecasting plans utilizing Excel spreadsheet tools and input from production and management teams.

Planned and established production schedules and optimized control levels for diversified manufacturing operations.

Worked with engineering, production and testing departments to implement corrective actions for missed milestones. Worked directly with production personnel to resolve production scheduling issues and conflicts.

Worked directly with production personnel to resolve production scheduling issues and conflicts

PROJECT MANAGER 04/2022 to 08/2022

United Aviate Academy Goodyear, AZ

Managed projects from procurement to commission.

Developed and initiated projects, managed costs, and monitored performance.

Achieved project deadlines by coordinating with contractors to manage performance.

Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders. Drove team success through shared vision and recognition of quality performance.

Met project deadlines without sacrificing build quality or workplace safety MATERIALS MANAGER 05/2021 to 11/2021

Atlas Healthcare Partners Phoenix, AZ

Maintained material control and information systems, supporting manufacturing and balancing inventory surpluses with customer demand. Monitored safety stock levels and established order policies to balance inventory availability with minimal investment.

Managed subordinates and gave directives, drafted schedules and comprehensively evaluated performance.

Coordinated meticulous order management systems and production lifecycles for comprehensive customer development and satisfaction. Worked closely with purchasing team, leveraging power of commodities and materials in outlining trade and distribution agreements ISC PROJECT MANAGER 09/2019 to 05/2021

Honeywell Aerospace Phoenix, AZ

Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders. Achieved project deadlines by coordinating with contractors to manage performance.

Oversaw high profile projects for by planning, designing, and scheduling phases.

Fostered relationships with vendors to promote positive working relationships.

Provided management for internal personnel, contractors and vendors. Drove team success through shared vision and recognition of quality performance.

Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.

Tracked project and team member performance closely to quickly intervene in mistakes or delays.

Assisted with day-to-day operations, working efficiently and productively with all team members

ADVANCED MATERIAL PLANNING PROJECT MANGER 06/2017 to 09/2019 General Dynamics

Responsible for all production management planning activities within SATCOM-on-the-Move products

Excellent customer service and optimal inventory levels, maintaining efficient production schedule

Responsible to support and sustain KPI controls within all departments including safety, quality, customer service and efficiency to achieve customer quality and delivery demands

Collaborates with multifunctional support groups to lead, motivate, coordinate to drive discipline, best practices and world class continuous improvement culture attain and sustain highest levels of operational excellence

Keen sense of managing multi-faceted teams to drive program timelines Effective risk management identification and implementation of risk reduction plan

Analyze problems of diverse scope where analysis of date requires evaluation of identifiable factors

Ability to network with senior internal and external personnel in area of expertise

Support complex negotiations with customers and/or suppliers as needed Reviews work authorization documents and generates material program plans, coordinates kick- off meetings with functional departments to communicate program goals and objectives

Assist in detailed proposal analysis with program personnel and/or customer community as requested

Initiate, modify, and maintain program schedules for outside vendors and in-house manufacturing as needed

Supports and update weekly production schedules based on S&OP indicators

EDUCATION Master of Healthcare Administration Healthcare Administration 02/2019 Grand Canyon University, Phoenix, AZ

Bachelor of Business Administration Business Management 07/2014 New England College of Business, Boston, MA

CERTIFICATIONS Six Sigma Lean Certified Green Belt Technologies Microsoft Windows XP, MS Office Suite (Word, Excel, PowerPoint), SAP, Lawson, McKesson, Premier, Aperek, GHX

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