Tanya A. Wagner

Mobile Phone: 908-***-****

Secondary Phone: 908-***-****

E-mail: adwhlm@r.postjobfree.com

OBJECTIVE

To obtain a challenging position focused on internal and external customer service, using creative, communication and problem solving skills from more than 15 years of varied business experience.

WORK EXPERIENCE

Contact representative/information, intake, group

EEOC/Federal Government Current 2023

Risk Management Assoc/Underwriter

September 2004 - July 2007

Allstate New Jersey Bridgewater, NJ

Advising and training agents on all matters associated with building and maintaining a profitable book of business. Applying ANJ policies and Procedures to a given customer scenario. Communicating accurately to agencies including training. Evaluating risks, including personal lines home inspections, auto and personal umbrella policy.

Processing ANJ personal property and casualty business accurately and in accordance with ANJ filed rules and guidelines. Problem solving and trouble shooting customer accounts.

Licensed Agent/Call Center Customer Service

December 2003 - September 2004

Encompass Insurance Reading, PA

PA Licensed/ Completed extensive training Skilled in resolving complex billing issues

Endorsing policy, advising on renewal and coverage question. Provided excellent service to agents and insured's across US. Competent in billing systems & policy management systems using state specific reference materials. Serviced 42 States in a fast paced Call Center environment. NJ, Texas, and California Certified.

HR Associate

June 2002 - February 2003

Air Products and Chemicals Lehigh Valley PA

HR Training and Development Provided Training and Events management for Corp Headquarters. • Created online Web Cast Training with Windows Media Player Products. • Developed and maintained New Hire Website for intercompany use.

Instructed others, deployed surveys, and Created Reports on Survey software for 360 evaluations and Training Assessments.