Customer Service Assistant Manager

JOMO SMITH

Brooklyn, NY ***** 917-***-**** ***********@*****.***

Professional Summary

Dedicated and hard-working individual who is eager to learn and can adapt to any given situation if the challenge presents itself.

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Organized customer service skills with experience in restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities. Skills

Microsoft Office Certified

Capable of typing 40wpm

Computer literate

Personalities

Friendly, cool, relaxed, and patient guy who

is very easy to talk to and willing to listen and

give feedback depending on a situation.

Bill Computation

Buffet Setup and Takedown

High-Volume Dining

Cash Handling

Dining Customer Service

Hospitality Service Expertise

Courteous Phone Demeanor

Warm and Friendly

Work History

Server 04/2019 to Current

FOOTPRINT CAFE – Brooklyn, NY

Preparing customer's food through the medium of a monitor in a timely manner Moderate cleaning and packing of food away after the shift is complete. Answered customers' questions, recommended items, and recorded order information Cultivated warm relationships with regular customers. Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Server/ Cashier 08/2014 to 01/2019

Silver Krust Restaurant – Brooklyn, NY

Serve the customers meal in an orderly manner and cash their orders as well Replenish the stock when merchandise is empty

Like replace plates and cups and utensils

I also changed the food station by switching from breakfast to lunch and did some moderate cleaning

Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.

Greeted customers entering store and responded promptly to customer needs. Operated cash register to record transactions accurately and efficiently. Worked flexible schedule and extra shifts to meet business needs. Waiter 08/2009 to 01/2012

Mikes Diner – Brooklyn, NY

I attended to the customers needs by taking orders and to ensure that each guess got their order in a timely manner, replenish wares and utensils for the assigned shift. Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.

Maintained customer satisfaction by clarifying questions about orders and specialty items. Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.

customer service 06/2003 to 09/2008

Server, sallys restaurant

Provided exceptional, by greeting customers, implementing effective communication and organizational skills, and resolving customers complaints Contributed to 10% reductions in returns and receipt discrepancies and trained and mentored new employees on customer satisfaction and regular job duties and skill. Assistant Manager of Operations 04/2001 to 08/2003 Big And Tall Clothing – Brooklyn, NY

Big and tall clothing store

Delivered exceptional guest service by surpassing store goals every quarter in service by maximizing guest care and sale strategies

Provided accurate and thorough service by increase sales by 30% Execute back office administration including shrinkage, inventory and need and response. Supervised operations team to support operational excellence and excellent customer service.

Communicated with customers to assess satisfaction with products and services received. Education

Associate of Science: Biology Expected in 06/2025

Medgar Evers College of The City University of New York - Brooklyn, NY Currently still attending with a grade point average of 3.289. Last classes I completed was history and biotechnology with grades B+ and B respectively Ranked in Top [Number]% of class

Completed AP course in Biology

Extracurricular Activities: Table tennis and track and field Some College (No Degree): Emergency Medical Technology Sealy Training Institute - Brooklyn, NY

medical tech, Sealey training institute Outstanding student who participated and pay attention. Maintain very good grades throughout the course and became certified Certifications

Certified microsoft office Certified, Anc institute - 1998 Food Handlers Certification 2021

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