Administrative Assistant

Daphne D Stevens

**** ******** ******, *** ******, IA 50320

Phone: 515-***-**** E-mail: ******.*.********@*****.***

OBJECTIVE

To obtain a challenging position at a growth-oriented firm, which will enable me to to both further utilize and acquire new abilities.

CAREER SUMMARY

Client-service oriented with proven ability to provide team-spirited leadership for maximum productivity and excellent customer satisfaction. Skilled at communicating effectively to attain company goals, procedures and processes.

SKILLS SUMMARY

Creation/delivery of reports

Strong analytical and organizational skills

Excellent interpersonal skills, phone manners, and office etiquette

Software: All Windows operating systems, Microsoft Word, Excel, Bearware, Fleetmatics, WebTMS,

Computer typing and data entry

Mentoring Multi-tasking/workload management

PROFESSIONAL EXPERIENCE

Forward Air Solutions Des Moines, IA

Logistics - Office Administration (August 2019 – April 2020)

Greeted everyone that came into office

Assisted Terminal Manager with different projects

Filed daily paperwork, process mail, answer phones, processed loose product

Processed paperwork for incoming shipments, checked trailers in/out and verified seals intact

Communicated with stores regarding deliveries or pickups

Helped company drivers locate missing cartons

Processed Returns, scheduled pickups

Dicom/Ann Arbor Distribution Des Moines, IA

Logistics - Office Administration (September 2017 - August 2019)

Greeted everyone that came into office

Assisted Terminal Manager with different projects

Filed daily paperwork, process mail, answer phones, faxed resumes, send out packages

Processed paperwork for incoming shipments, checked trailers in/out and verified seals intact

Communicated with stores regarding deliveries or pickups

Helped company drivers locate missing cartons

Helped our different terminals with hiring

Worked with LP Department on calibration calls

Processed Returns, scheduled pickups, loaded returns

Advance Services Inc/Advanced Distribution Des Moines, IA

Logistics - Temporary Office Assistant (October 2016 - January 2017)

Greeted everyone that came into office

Assisted Office Manager with different projects

Filed daily paperwork, process mail, answer phones, faxed resumes, send out packages

Processed paperwork for incoming shipments, checked trailors in/out and verified seals intack

Helped company drivers locate missing cartons

Sears Roebuck & Co. - SouthRidge Des Moines, IA

Softlines Merchandiser & Customer Asst. Associate (September 2014 - October 2015)

Engaged and provide member service (orders, product information, customer complaints)

Ensure basic and seasonal replenishment of merchandise is unloaded/set up on sales floor

Updated and printed daily/weekly ads in each of the softlines departments

Processed markdowns and markups per client requests

Hewlett-Packard Des Moines, IA

Customer Service Rep (December 2009 - June 2011)

Team Lead Quality Assurance (September 2008 - December 2009)

Handled incoming customer inquiries, orders, and billing issues

Processed media, returns, bankruptcy requests, charge backs, and supervisor call backs

Assisted with training new representatives on new requirements and processes

Investigated and resolved complaints through grievance process.

Processed all daily, weekly, monthly and yearly QA reports

Handled incoming customer inquiries, complaints and solved billing issues

Assisted Supervisors with QA Mentoring to new and old associates

Electronic Data Systems - EDS Des Moines, IA

Quality Assurance (April 2006 - September 2008)

Organized calibration sessions internal and external

Responsible for monitoring and mentoring each associate

Process all daily, weekly, monthly and yearly reports

Trained new team leads on QA procedures and implementing new processes per client request

Gathered great quality calls weekly for supervisors calibration calls with our clients

Westaff - EDS Des Moines, IA

Customer Service Rep (May 2005 - April 2006)

Handled incoming customer inquiries, and billing issues

Processed media and returns

Assisted Supervisors with training new representatives on new processes, product information and updates from the client

EDUCATION

Iowa Workforce Development Des Moines, IA

Work Readiness Certificates: Soft-skills Management

(January 2016) Work Ethics & Values Management

Conflict Resolution

National Career Readiness Certificate (NCRC) – Silver Score Set

High School Diploma/ Abraham Lincoln High School Des Moines, IA

General Studies (August 1999 – May 2003)

Associate in Arts Degree/ Des Moines Area Community College Des Moines, IA

Business Administration - AA (August 2011 – May 2015)

References

Available upon request

Contact this candidate