Assistant Manager Customer Service

Charles Ballantine

***** ***** ***** **** ************, FL 32219

484-***-****(mobile) *********@*****.***

My Objective is To obtain a position to utilize my leadership experience in multi-unit supervision,General store management, customer service experience and Training background experience.

Work Experience

Store General Manager

Beach pizza llc. - Jacksonville, FL

May 2022 to Present

• Inventory/Food ordering

• Food/Labor cost management

• Local store marketing

• Hiring and maintaining staffing levels

• Foster a safe work environment

Market Manager

PPPI Perfect Pizza Pie inc. - Palm Coast, FL

May 2019 to May 2022

· Operationally Supervise and support 10 stores

· Training,recruiting and hiring

· Maintain Brand and Company standards

· Product roll-outs

· Administrative paperwork

District Manager

(Team KBH inc.)Dominos franchise Harrisburg,Pa.

August 2017 to May 2019

· Operationally Supervise 8 stores

· Training

· Maintain Brand and Company standards

· Product roll-outs

· Administrative paperwork

General Manager

(Queen city pizza inc.) Dominos franchise - Allentown, PA

October 2016 to August 2017

· Inventory/Food ordering

· Food/Labor cost management

· Local store marketing

· Hiring and maintaining staffing levels

· Foster a safe work environment

Domino’s franchisee Owner Operator

Domino’s pizza Franchisee CSB PIZZA - Tamaqua, PA

August 2008 to January 2016

Manage F.L.C. and P&L margins

Sales Building

Training

Community involvement

Operations Supervisor

MSK Management llc. (Domino’s pizza franchise) - New Jersey

July 2002 to November 2007

§ Operationally Supervised 8 – 17 stores - Gold Franny 2003

§ Training – workshops / Weekly GM / AM meetings

§ Marketing plans

§ Product roll-outs

Administrative prep work for Regional and Quarterly meetings

Multi-Unit Supervisor

Domino’s pizza,LLC. - Staten Island, NY

June 1996 to June 2002

(corporate offices)

Operationally Supervised 8 – 13 stores

Training classes / Workshops / Weekly GM / AM meetings

NEO classes,Assistant manager classes and Product roll-outs

Safety and security – Audits

Corporate Field Trainer

Domino’s pizza,LLC. - Staten Island, NY

July 1998 to June 2000

offices)

Depth chart – assistant manager bench strength monitoring on a weekly basis

Skill levels, JP&R’S and Assistant manager evaluations

Monitored turnover

Training programs for assistant managers,general managers and supervisors

Corporate Training programs / Product roll-outs

Administrative prep work for Regional and Quarterly meetings

General Manager

(DPI LLC.)

June 1996 to June 1996

· Inventory/Food ordering

· Food/Labor cost management

· Local store marketing

· Hiring and maintaining staffing levels

· Foster a safe work environment

Assistant Manager

(RPM pizza) Brooklyn,Ny Store

May 1994 to December 1994

· Completed Career development program

· Supported Management in day to day operations

· Maintaining store operations and physical plant

· Food and Labor cost management

Delivery Specialist

(RPM pizza) - Brooklyn, NY

March 1991 to May 1994

· Safely deliver customer order’s in 30 minutes or less

· Joined with other team members in cleaning duties

· Local store marketing

Certified Instructor & Registered ServSafe Examination Proctor

ServSafe

Education

Associates Degree in Airframe mechanics

The College of Aeronautics - Flushing, NY

September 1989 to May 1992

Skills

• Labor Cost Analysis

• Training & Development

• Profit & Loss

• Store Management Experience

• Retail Management

• Management

• Restaurant Management

• Recruiting

• Assistant Manager Experience

• Food Safety

• POS

• Purchasing

• Supervising Experience

• Leadership

• Payroll

• Budgeting

• Human Resources

• Office Management

• Conflict Management

• Sales

• Financial Report Writing

• Quality Assurance

• Forecasting

• Employee Orientation

• Retail Sales

Certifications and Licenses

ServSafe

Driver's License

Food Handler Certification

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