Courier Delivery Country Manager
Resume:
Adetutu Sanni
Duluth, Georgia *****
E-mail: *********@*****.***
PROFESSIONAL SUMMARY
Adetutu is a tested and experienced C-level executive with cross-functional skills in managing start-ups and growing businesses. Management experience covers corporate planning, strategic development and implementation, development and management of operational platforms, project implementation, business development, customer experience and key customer account management.
Skills and Experience Summary
Over twenty years of diverse experience covering business management, business development and Key account management
Twelve years of senior management experience and responsibilities
Experience in starting up and managing West and East African subsidiaries
Ability to consistently achieve performance targets in various sales and management role
Excellent customer relationship management skills across multiple sectors and product lines
Creative thinking and problem-solving skills
Expertise at presentation and speech writing
Functional Expertise:
Business Strategy & Policy Development
Contract and Business Development Mgt.
Project Management
Corporate Communications
Human Resource Management
Customer Relationship Management
Sales & Marketing Management
Supply Chain Management
Operations Management
Customer Experience Management
PROFESSIONAL EXPERIENCE:
C&I Leasing Plc
Head, Commercial & Strategy – from 2021-2023
Design and drive implementation of both corporate and business strategies, plans and procedures in alignment with the approved vision and direction from the board of directors
Responsible for leading, building and developing the strategy for the commercial activities of C&I Leasing businesses
Set, track and monitor comprehensive sales and marketing goals for the growth and sustainability of C & I Leasing businesses including personnel and business process outsourcing, vehicle leasing and asset tracking solutions
Managing group's E-business products for increased visibility, penetration and adoption
Develop and manage business improvement initiatives for continual customer benefit
Drive revenue and support unit productivity to deliver on board mandates and customer expectations
Courierplus Services Limited ( a Superflux Group Company)
Head, International Business (Africa) 2017-2020
Responsible for developing logistics subsidiaries across selected African markets
Developed and executed market entry strategies for company-owned subsidiaries
Oversaw take-off of new business ventures in East Africa
Developed, managed and established franchise business opportunities for Courierplus across key
West African countries
Simultaneously responsible for growing and managing FCMG distribution, warehousing, facility management and logistics support services at Flux Logistix Limited an associate company
Executed the implementation of approved strategies to drive the performance of the warehousing
division
Developed and executed sound operating plans and processes to ensure internal, and client key
performance indicators are achieved
Oversaw profitable business development and management of warehouse spaces and specialized
ancillary and facility management services across the country
Responsible for developing logistics subsidiaries across selected African countries
Courierplus Services Limited
Country Manager, 2014-2017
Crafted and implemented yearly strategic direction of the organization, drove the company to the
achievement of financial, operational, customer management and other objectives
Lead the development of forward-thinking initiatives that led to progressive improvements in
Express Courier delivery expectations
Created the environment for strong, cohesive teams with a heightened awareness for quality
service, strict compliance to process, execution and discipline
Accomplishments
Created a more customer and service-oriented organization that resulted in increased growth in
revenue by 133% and in Profit before tax (PBT) by 309% over the three three-year period
Built a culture of performance, accountability and integrity in the execution of tasks by all
staff across the country evidenced in improved domestic TAT by over 16%
Delivered consistently improved operational KPIs for TNT (international deliveries at around
92%) and won Best TNT associate worldwide in 2015 for outstanding sales achievement
Aggressively expanded retail reach and brand awareness of company; delivered number four
market position by the end of 2014
Superflux International Limited
Head, Support Services 2011 – 2014
Provided leadership for all the critical support departments within the group to consistently deliver superior performance in a robust, dynamic and self-evolving organization. Core management functions in the following units:
Human Resource: Oversaw talent acquisition and performance management
Operational Administration: supervised operational activities to deliver exceptional business operations with cost management mandates
Logistics: Co-ordination of the supply and delivery chains to optimize company resources
Corporate Communication: Management of Superflux branding activities and various communication interfaces with staff, customers and other stakeholders
Quality Assurance: Delivered continuous improvement initiatives in operational processes and management of interactions with quality assurance regulators such as Standards Organization of Nigeria (SON) and the Central Bank of Nigeria (CBN)
Key Accomplishments
Developed and executed the Superflux Mentoring Program for identified middle-level talents to enhance their managerial skills, bridge communication gap and foster endearment to the group to curb staff turnover of critical personnel
Developed the Superflux Culture Series, an acculturation program aimed at inculcating the group values and principles to every level of staff and vendors
Pioneered a staff controlled quality management program for all operational and manufacturing activities that increased quality awareness and cut wastages by an additional 3%
Superflux International Ghana Ltd (a Superflux Group Company)
Country Manager, Ghana 2009-2011
Responsible for setting up the new subsidiary to ensure its survival and profitability
Provided direction and leadership towards the achievement of the organization's philosophy,
mission, strategy, and its annual goals and objectives
Recruited, trained and managed an effective team to ensure adherence to group values and goals
Key Accomplishments in Ghana
Delivered to time and to budget functional manufacturing factory that passed the vigorous accreditation criteria of the Central Bank of Ghana for the production of financial security documents
Signed on accounts after aggressive sales effort in unknown market space within the short time frame; this effort generated revenue that sustained the business while waiting for Bank of Ghana Accreditation
Simultaneously-
Head, Human Resources, Superflux International -Nigeria
Was responsible for strategically managing the human resources activities; recruiting and staffing; organizational planning; performance management; employee orientation, development, and training; policy development and documentation; employee relations; employee services and counselling.
Speedyprints Limited (a Superflux Group Company)
Head, Marketing & Business Development- 2005 –2009
Achieved company set objectives through Marketing and Business Development initiatives
Executed client Service Level Agreements and Contracts effectively
Provided strategic direction, training and support for sales and support teams in the achievement of set targets
Key Accomplishments
Increased revenue from N350m to over N800m in the four years by delivering superior customer-focused solutions
Earned top performance status consistently in the company for the period
Ensured proper alignment of IT, Production and Sales activities to consistently provide top-notch services and solutions to teeming customers
Represented the company (Speedyprints Management Representative) and led the process and team during the successful ISO 9000: 2008 certification
Citiserve Limited ( a Vigeo Holdings Subsidiary)
Head of Marketing & Business Development, 2004 – 2005
Designed and implemented a roll out strategy for new customer friendly services
Achieved company set objectives through Marketing and Business Development initiatives.
Vigeo Limited
Head, Corporate Services Group, 1996 – 2004
(Several roles in the company culminating in Group Head Corporate Services Group)
Acquired, maintained and serviced key corporate and public sector accounts through customer service initiatives and relationship management
Led sales teams in Lagos, Port Harcourt & Abuja for the achievement of set targets
Monitored competitor activity, proposed and implemented winning strategies to secure sales
Managed local production activities, including:
osupplier sourcing and management (local and international)
omanagement of in-company production team and raw materials
Nigerian Breweries Plc
Marketing Assistant (NYSC) 1995-1996
Assisting brand managers in the management of the NB plc brands
EDUCATIONAL BACKGROUND:
Harrisburg University of Science and Technology
M.S. Project Management (currently enrolled - Class of 2025)
Business School, Netherlands
Action Learning Executive MBA (Class of 2022)
Obafemi Awolowo University
B.Sc Economics (second class upper division grade) (1990-1995)
Federal Government Girls’ College, Sagamu, Ogun State
SSCE (1983-1989)
Professional Courses Attended include:
Rutgers University (E-Progremme) Supply Chain Management Certificate May 2018
University of California (E-Program) Project Management Principles & Practice Dec. 2017
Institute of Directors, Nigeria Board Direction Course Feb 2016
Whytecleon/Adrian Gostick Masterclass Concept of Employee Engagement & Retention October 2014
London Corporate Training (UK) Financial Analysis & Reporting Sept. 2013
Cranfield School of Management (UK) Developing Leadership Competencies August 2008
Lagos Business School Senior Management Program July 2007
Lagos Business School Strategic Marketing Management June 2002
Human Edge Limited Advance Management Course May 2001
Lagos Business School Key Issues in Training & Development Nov. 1999
Phillips Consulting Limited Effective Communication & Report writing Skills March 1999
UAC. Training School Brand Management Course August 1998
UAC. Training School Effective Presentation Skills August 1997
RMC. Consulting Finance for Non-Finance Executives July 1997
NCR Limited Advanced productivity in Computing January 1997
BIO-DATA
Date of Birth: 14th September 1972
Sex: Female
Nationality: Nigerian
Family Status: Married with two children
Hobbies: Travelling, Reading, Watching News & Documentaries
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