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Customer Support Senior

Location:
Chennai, Tamil Nadu, India
Posted:
April 11, 2023

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Resume:

S.A. Venkatasubramanian

Plot.No:***-A, Door.no:A1, Srestha Apts, Ground floor,

Ramnagar 1st Street, North extension,

Madipakkam, Chennai-600091.

Mobile: 994*******

Res.Phone.No:044-********

Email ID: adwhax@r.postjobfree.com

Or

Email ID:adwhax@r.postjobfree.com

To be committed and equipped to continuous learning, contribute to the organization and thus myself.

Experience Summary –

Working from 01-03-2021 to Till Date- Rvalue Learning Systems Pvt. Ltd (Delhi Based Company)

Worked from 19-09-18 to 22-02-2020 -Quintes Global Pvt. Ltd (Delhi-Based Company)

Worked from 02-05-16 To 21-09-16-Easwari Molds Dies Pvt. Ltd

Working from 30-03-2013 to 02-05-16-Sutherland Global Services

Worked from 03-10-2011 to 13-08-2012- Serco Global Service Pvt. Ltd.

Worked from 27.01.2010 to 31.12.2010- Scope International Pvt. Ltd.

Working from 10.10.2007- 22-01-2010 – KRG & Co.( Citibank –BPO)

Worked from 20.02.2007 to 06.07.2007 – Golden Technologies Private Ltd.

Worked from 28.01.2003 to 01.08.2006 - J.V. Ramanujam & Co.

Educational Qualification

Bachelor of Commerce, University of Madras

Diploma in Computer Application (DCA) from Learn Soft

Aptech Certified Computer Professional (ACCP) from Aptech India Private Ltd

Finacle, banking software of Infosys (trained by Telesis Global Solutions Ltd.)

Skills Summary

Banking Software: Finacle Implementation

Accounting Package: Tally 7.2

Applications: MS-Office

Strengths

To work with a lot of patience and perseverance

Willingness to learn and work hard

Good team player

Orgainsation: Quintes Global Pvt. Ltd (Formerly known as Rvalue Learning Systems Pvt. Ltd (Mar 2021 – Till Date)

Designation: Research Associate

Responsibility:

Web research (initial phase) to gather company revenue details (multiple industries such as power/energy, steel, finance, entertainment, FMGC, and so on)

Internet research to contribute data for a central hub (database) on B-to-B, B-to-C for a select set of companies

Documentation of research data in standardized templates (MS-Word/Excel); Source of information from company annual report; company authorized websites, and Wikipedia, third-party websites, and so on

Organisation: Quintes Global Pvt. Ltd (Sep 2018 – Feb 2020)

Designation: Reseach Associate (Back-End Document Based Job)

Web research based on trending topics (such as management, company biography, current company related events, press releases, news)

Documentation of research content in standardized templates (MS-Word and Excel)

Organisation: Easwari Moulds & Dies Pvt. Ltd, Chennai

Designation: Accountant

Responsibility:

Handling day- to-day accounts; including cash

Assisting payment follow-up, Employee’s payroll and claims sanctions

Organization: Sutherland Global Services Pvt. Ltd, Chennai

Designation: Consultant (Level 1 Officer)

Responsibility:

Handling pre-flight process for domestic and international sectors

Resolving Air-India ticket booking related customer queries to both domestic and international sectors

Organisation: Serco Global Service Pvt. Ltd.

Designation: Senior Customer Executive (Payment Protection Process):

Back-End processing of Barclays Bank for Payment Protection Insurance (PPI) division

Resolving customer complaints and handling financial transactions

Organisation: Scope International Pvt. Ltd.

Designation: Officer (Hong Kong-Financials):

Responsibility:

Back-end processing of Standard Chartered Bank for Hong Kong customers

In-charge at supervisory level for authorizing all customer based transactions

Organization: KRG & Co. (Citibank-BPO)

Designation: Processing Officer

Responsibility:

Processing of Citibank employee reimbursement as per Policy

Processing of vendor bills, service tax and taxable amount

Processing of courier, Car-hire, legal and other bills in non-purchase order

Organization: Golden Technologies (P).Ltd. Hyderabad

Designation: Administration Executive

Responsibility:

Petty cash maintenance

Maintaining bank transaction deposits

Recording customer details in VB6

Organization: J.V.Ramanujam & CO.

Designation: Administration Executive

Responsibility:

General administration and have been a part of bank audits

Upgrading and updating of bank audit and Company audit details in MS-Office

Enable in the preparation of bank reports using MS-Office and Tally packages

J.V.Ramanujam And Co: Audit Work Experience

Banks: Union Bank of India and Punjab National Bank (Bombay and Cochin branches &Chennai)

Roles & Responsibility: To introduce and familiarize Finacle and its functionalities to the bank officials and guide them through their day-to-day bank transactions, utilizing the same. I have taken up assignments with PNB and UBI banks in Cochin, Chennai and Mumbai respectively.

Banks: South Indian Bank, Federal Bank, Lakshmi Vilas Bank & Bank of Maharashtra

Roles & Responsibility: To check day-to-day operations with supporting vouchers and prepare various reports, housekeeping, coordinate and communicate with the bank staff for rectification. Inspection of the units financed and verification of asset classification.

Organization: SANMAR Pvt. Ltd., Eureka Forbes (P).Ltd. H.E.F. (P).Ltd. Jumbo Bag and Stamp Pack, e-Serve Company

Roles & Responsibility: Detailed Stock audit for the above mentioned offices, branches, and factory premises / outlets, dealing in heterogeneous products and generate / submit reports to the management in the prescribed formats.



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