Service Representative Store Associate

Anita-Eve Perez

**** ***** ***** *** *****, NY **706

Email **********@*******.***

Phone 516-***-**** (Mobile)

Work Experience

Job Title - Store Associate

Dicks Sporting Goods

South Shore Mall, Bay Shore, NY

10/2022 - Present

Maintaining an esthetically pleasing sales floor in all sections of apparel (Men's/Womens/Children)

Incorporating and highlighting all new merchandise received on a weekly basis from various vendors to create a cohesive sales floor which facilitates a pleasurable smooth shopping experience for customers.

Merchandizing. Proven track record of mobilizing team members to achieve daily sales goals.

Strategic planning. Engaging all customers to fulfill their shopping expectations whilst boosting sales.

Stock room management Inventory management/Loss prevention.

Commitment to store branding and messaging.

Designing and implementing team-building exercises to maximize employee retention and satisfaction.

Job Title - Remote Customer Service Representative

Concentrix/FedEx Campaign

Jacksonville, NC

From 8/2021 To 8/2022

Organized an extremely large number of incoming and outbound phone calls.

Achieved client satisfaction, identified and analyzed their demands through open and engaging communication.

Built trust with customer accounts. Provided accurate, valid, and complete information using various tracking methods/tools.

Optimized logistics processes.

Able to multi-task across all projects assigned while maintaining an eye for detail.

Used good judgment on when to escalate issues and options.

Excellent analytical skills, including the ability to see the overall picture.

Communicate effectively with all levels of the business organizations.

Met phone handling quotas for the personal/customer service team.

Handled client concerns, providing suitable solutions and alternatives within the timeframes set; followed up to confirm that the issue has been resolved.

Kept detailed records of all of customer interactions.

Followed all communication protocols, rules, and standards.

Continuous training as new technological tools became available.

Job Title - Senior Director

LON Cosmetics - Professional Skincare

Lindenhurst, NY

From 6/2012 To 3/2021

Increased sales an average of 8% per quarter in one year by redesigning packaging, improving social media exposure, and enhancing customer service.

Implemented a security program that decreased store losses by more than 10%.

Worked closely with web designer in the implementation of company website.

Updated catalog design to maximize customer traffic and retention.

Accurately and efficiently managed company inventory processes.

Performed all store opening and closing procedures including daily bank deposits.

Documented all transactions in QuickBooks in addition to client's private files.

Insured all orders shipped out the same day while tracking shipment status for clients.

Maintained outstanding reputation with clients, sales representatives and co-workers.

Proven track record in management, inventory, product knowledge and delegation.

Education

New York Institute of Technology

Degree Bachelors

Field of Study Communication Arts

Skills

Team building skills

Interpersonal skills

Open-mindedness

Strong Work Ethic

Computer skills

Product development

Merchandising

Store Management experience

Team Management

Profit & Loss

Budgeting

Strategic planning

Loss prevention

Retail Sales

QuickBooks

Customer service

Branding

POS software

MS Word and Excel

Websites

http://www.lonusa.com

LinkedIn – https://www.linkedin.com/in/anita-eve-perez-06252860

Professional References

Dan Bryle - 631-***-****

Polina Gutman - 973-***-****

Olivia Kennedy - 617-***-****

Contact this candidate