Alexander Bila

York, PA

Phone: 717-***-****

Email: adwh9v@r.postjobfree.com

Work Experience:

Quality Engineer, Schindler Elevator

**/****-*/****

Managed and maintained 1000+ records of claims, inventory, and safety inspections using Oracle, Excel, and IBM/Lotus Notes.

Oversaw retrofitting projects and circuit board diagnosis.

Trained new employees on proper equipment use and safety procedures.

Conducted 1000+ inspections and audits, exceeding compliance with quality standards in a fast-paced and demanding environment.

Member Services Agent, Molina Healthcare

08/2021-03/2022

Assisted over 500 members in navigating webpages, coordinating care, and resetting passwords, ensuring a high level of customer satisfaction.

Provided medical coding support to assist with proper billing of insurance claims, ensuring compliance with federal regulations.

Facilitated pharmacy services and helped members understand their insurance benefits, ensuring timely and appropriate care for those in need.

Smartphone Repair Technician, Assurant

03/2019-05/2020

Diagnosed and repaired issues with smartphones.

Maintained inventory and ensured the availability of necessary parts and equipment, ensuring timely repairs and minimizing downtime for customers.

Optician, Luxottica Group

04/2009-11/2012

Conducted retinal photography and measured pupillary distance, ensuring accurate prescription lenses for patients.

Fabricated prescription lenses with attention to detail and quality, ensuring high customer satisfaction.

Provided consultation to patients on eyewear selection and explained insurance benefits, ensuring a high level of customer service.

Coordinated patient transitions between different eye care professionals.

Education:

Harrisburg Area Community College 2013-2016

Structural Engineering

Gov. Thomas Johnson High School, Diploma 2002-2006

Studied programming and foreign language, demonstrating an aptitude for technical and linguistic skills.

Served as President of the Chess Club, demonstrating leadership and strategic thinking skills.

Served as Secretary of the Psychology Club, demonstrating strong communication and interpersonal skills.

Skills:

Proficient in Primavera, Oracle, SAP, and Excel.

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