Data Entry Enrollment Specialist

Barbara Cofield

*** ************ ***** ******* ** 23666 757-***-****

**************@*****.***

Objective

Dedicated customer service professional with experience in handling customer concerns and issues. Focused and confident in providing an effective resolution. Excellent data entry skills with the ability to multitask. Able to efficiently navigate multiple systems while handling complex queries. Eager to progress in my current career field.

Experience

Apple One, Open Enrollment Specialist, Virginia Project June 2017 – July 2017

Educated Members on the benefits of the CCC Plus Plan

Enrolled Members into the CCC plan according to their region

Acquired information on potential providers for new members

HIPAA Certified

Customer Service, Managed Care Representative, MassHealth Project July 2017 – Present

Send requested forms or duplicate MA21 or HIX notices

Resolve Third Party Liability Issues

Educate members on their current healthcare status

Inform members of renewal dates

McDonalds, Head Trainer, August 2012 – May 2016

Trained and developed crew staff

Created strong organizational skills

Implemented server’s stations

Trained and monitored new crew members

Maintained standard observation checks daily

Northrup Gruman, Painter, March 2004 – August 2005

Prepared paint and supplies for job

Prepped work areas to be painted

Held spray lines for sprayers

Painted and detailed pipes

Applied paint using a sprayer or brush

Canon Incorporated, Assembly Worker, June 1989 – February 1991

Applied strips and nails to copy machines

Assisted in product quality assurance

Monitored Inventory

Applied screwdrivers to copy machines

Completed production targets within deadlines

Daily Press, Customer Service, March 1986 – May 1989

Data Entry of all requested changes from customers

Processed all orders for customers

Resolved customer issues

Education

Blue Ridge Community and Technical College Martinsburg, WV

A.A.S Business, Current GPA 3.0, Expected date of graduation May 2018

Computer Skills

MassServe

MMIS

MAP

MyWorkSpace

Knowledge Center

HIX

Nice

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