Service Representative Care
Resume:
CASSANDRE GABRIEL
Plantation FL 33317
*********@*******.***
OBJECTIVE:
Enthusiastic and motivated team player with strong analytical and organizational skills. I am mission focused, and deadline driven with the ability to decrease operational cost and increase bottom line profitability. Customer care representative position where my customer relations can be fully utilized to improve customer satisfaction and enhance the company brand name.
EDUCATION:
ALLEN SCHOOL, Brooklyn, NY Graduation: July 2011
Medical Assistant Program, Diploma Obtained, GPA: 4.0
CPR Certified, February 2011
First Aid Certified, November 2007
Infection Control & Fire Safety Certification, November 2007
PCT & PCA CERTIFICATE APRIL 2015
PENN FOSTER
High School Diploma obtained 08/2018
KEISER UNIVERSITY 09/2018
Experience:
Healthcare customer service Representative, 01/12-12/15
Handle inbound calls from customers inquiries and questions regarding their health insurance, wellness programs, prescription plans and help provide the best solutions for the customers’ health and financial well-being.
Evaluate information and options and select the alternative that best meet the requirement of the issues presented.
QUALIFICATIONS:
Phlebotomy Specimen Collection Appointment Scheduling
EKG Basic Lab Tests Referrals
Vital Signs Front Office Duties Billing/Invoicing
Hematology Microsoft Word Multi-line Phones
Sterilization & Autoclaving Patient Histories
Urinalysis Insurance Verification
EMPLOYMENT:
ADVENTH HEALTH CNA Celebration, FL 10/2021-05/2022
MOORINGS PARK CNA Naples, FL 10/2018-12/2020
LENDMARK OSPITAL CNA Naples, FL 01/2016-06/2018
• Grooming and basting patients with low mobility
• Preparing each patient room with necessary items like blankets, pillows, medical equipment and bathroom needs
• Helping patients with meals and medications
• Monitoring vitals and patient behavior and reporting to the nursing and medical staff
• Assisting patients with mobility needs, transferring from wheelchair to bed
• Turning or adjusting patients in bed to prevent bedsores or other discomfort.
LORING MEDICAL PC MA 01/2012- 12/2015
• Answer phone calls/ Schedule appointments.
• Measure and record vital signs
• In the care of 80-100 patients daily. Performed 25-30 Phlebotomy and EKG procedures.
o Telecommunications knowledge
o Strong problem-solving ability
o Customer service expert
o HIPAA compliance
o Microsoft office proficiency
Contact this candidate