Customer Support Associate

SHI’ERIN STROUD

Rock Hill, SC · 803-***-****

******.*******@*****.***

OBJECTIVE

Experienced Customer Support Associate with 5 years of experience in a fast-paced environment seeking an opportunity in a team-orientated company. Seeking to use my experience and communication skills to resolve, enhance, and transform the customer interaction. I adept while at handling a wide range of contact methods while accurately documenting customer issues and providing first class service with every interaction. I would like to Secure a position as a team player in a business and metric oriented organization where I can maximize my customer service experience to achieve corporate goals in a challenging environment.

EXPERIENCE

OCTOBER 2019-PRESENT

TECHNICAL SALES REPRESENTATIVE, STROUDS TRUCKING

●Handling and setting appointments

●Ordering materials

●Answering technical questions

●Crafting the best solutions

●Strong computer skills in a Windows-based environment and proven ability to learn unique software.

●Handled various incoming and outgoing collections-focused phone calls.

●Utilizes computer system to verify and document customer requests.

APRIL 2018 – OCTOBER 2019 (SEASONAL)

CUSTOMER SUPPORT ASSOCIATE, CONDUENT

●Act as an expert providing direction and guidance to process improvements on policies

●develop relationships with clients while setting and managing partnership expectations

●Conducted customer service surveys to all clients with the expectation to exceed customer satisfaction goals

●Managed customer accounts by inputting all data and necessary notes to document any interaction with customer

●Collected and documented all orders, product availability, and market delivery

SEPTEMBER 2015 – OCTOBER 2018

CUSTOMER SUCCESS ADVISOR, APPLE

●Handle 90+ calls daily, with duties including signing up new customers, retrieving customer data, presenting relevant product information and canceling services

●Provided basic technical support for clients on a wide range of company products, resolving issues at a 90% rate

●process transactions and make recommendations about solutions to address customer complaints.

●Determine eligibility by comparing client information to all eligible products and services that will meet the customer needs

●Establishes policies by entering client information and confirming pricing.

●solid experience in defining and analyzing customer requests to resolve issues accurately and quickly with high first contact resolution rates

EDUCATION

2015

ENG/MATH HIGH SCHOOL DIPLOMA, CHESTER SENIOR HIGH SCHOOL

SKILLS

●Attentiveness and effective Time Management

●Persuasive Speaking and Effective Listening

●Self-Motivated in a metric driven position

●Ability to use positive Language and provide the best outcome for the customer and company

●Clear Communication Skills

●Inbound and Outbound Call Center

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