Administrator Associate Management Intern

Nicholas Knowlton

**** ******* **

Greensboro NC, USA 27407 703-***-**** *.**********@*****.***

https://www.linkedin.com/in/nicholas-knowlton

Summary

Obtain a junior-level Azure Solution Architect position where I can utilize my expertise in Azure cloud computing to help organizations.

Skills

- Experience with Azure cloud computing services, including virtual machines, storage solutions, and networking.

- Knowledge of Azure security and compliance features.

- Familiarity with Azure DevOps and other development tools.

- Experience designing and implementing Azure solutions for various industries and use cases.

- Strong problem-solving and analytical skills.

- Remote access tools: TeamViewer, AnyDesk, Remote Desktop connection Certifications

- Microsoft Certified: Azure Solutions Architect Fundamental

- Microsoft Certified: Azure Administrator Associate

- CompTIA A+, Network+, Google Fundamental

Professional experience

Azure Cloud Solution Architect

Microsoft Corporation, Seattle WA, USA Nov 2021 - Dec 2023

- Configured and operated Azure services across the spectrum of offerings, including Azure Key Vault, Azure Log Analytics, Azure Policy, Microsoft Defender for Cloud, Azure Storage Accounts, and NSG rules

- Worked effectively both independently and with business and technical teams to troubleshoot and solve complex issues

- Develop and maintain automation scripts such as RBAC, and ARM template tools to streamline Azure solution deployment and management.

-Identifies, implements, and monitors best practices for infrastructure technology architecture IT Help Desk Specialist

Raytheon Technology, Waltham, MA, USA Jun 2022 - Feb 2023

- Providing level 1 and level 2 technical support to 45+ users, including software and hardware issues, network connectivity, and printing issues.

- Create, manage, and update user accounts in Active Directory and Office 365.

- Deploy new hardware, including laptops, desktops, printers, and other peripherals.

- Manage software and license installations, including Microsoft Office and Adobe Creative Cloud.

- Collaborate with internal teams to escalate complex issues to level 3 support. Maintain an accurate inventory of all IT assets.

- Strong problem-solving skills, with the ability to identify potential risks and develop strategies to mitigate those risks.

IT Administrator Support

D.H. Griffin Companies, Greensboro NC, USA Oct 2021 - May 2022

- Managed and maintained user accounts and permissions for an organization of 70+ users, ensuring that users had access to the resources they needed and that security policies were enforced

- Resolved hardware and software issues for end-users, including desktops, laptops, printers, and other peripherals, using a variety of tools and techniques to provide adequate technical support

- Documented IT systems and procedures, as well as reported on system performance, uptime, and security, using clear and concise language to communicate with stakeholders. IT Project Management intern

Ciena Telecommunications, Hanover, MD, USA Jan 2021 - Sept 2021

- Created and maintained project documents, plans, and progress reports using Jira, Trello, or Asana, and the ability to use these tools to track project progress and identify potential roadblocks.

- Strong communication and interpersonal skills, with the ability to communicate project status updates.

- Set deadlines for incremental goals, allocated budget, and worked across software, marketing, and executive teams to ensure all teams were properly resourced

- Familiarity with Microsoft Excel or other spreadsheet software, and the ability to use these tools to manage project budgets and timelines.

Education

Associate in Computer Science

George Mason University, USA Feb 2017 - May 2021

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