Customer Service District Manager
Resume:
Done Redifer Resume ******.pdf Ql. (A)
Allan Scott Redifer
*** ******** **** * Virginia Beach, VA 23462
Phone: (757) 975 - 4328
************@*****.***
PROFESSIONAL EXPERIENCE
* Operations Manager + District Manager + Training
+ Marketing * Customer Service + Purchasing
SKILLS AND CAPABILITIES
MANAGEMENT
* Over 25 years of successful managerial experience, recognized for improving low profit stores by implementing
creative training and customer service programs.
+ Managed over 100 employees which included screening, hiring, training, scheduling, counseling, evaluating, and
terminating.
+ Increased store profit from 9% to 22% by motivating and mentoring employees and establishing employee goals
and competitions.
+ Received numerous awards for profitability, highest percentage of sales, and increased sales by increasing
customer base through direct marketing.
+ District Manager overseeing nine stores and achieving multiple yearly profitability awards by using a "Customer
First" policy.
+ Responsible for budgeting, ordering, inventory, and quality control.
+ Implemented marketing techniques to increase sales and profit by cold calling, establishing contracts, offering
creative promotions to businesses and corporations, providing incentives to tour group operators, and designing
coupons and flyers.
+ Successfully handled all operations in the opening of multiple new store locations.
+ Provided consulting and troubleshooting for unprofitable store locations.
+ Maintained inventory and negotiated pricing of product while maintaining a high level of quality.
CUSTOMER SERVICE
* Received 100% customer satisfaction awards for eight consecutive years by taking initiative and handling
customer complaints personally and implementing shift goals for employees.
* Mentored employees in customer contact to ensure customer satisfaction.
* Provided a personal touch to all customers increasing overall customer satisfaction and customer base.
* Skilled in handling customer complaints, by addressing and resolving issues in a timely manner.
WORK HISTORY
Olive Garden Manager Virginia Beach, VA 2016 - 2022
Applebee’s General Manager Virginia Beach, VA 2015 - 2016
A & B Burgers Owner Virginia Beach, VA 2013 - 2015
Golden Corral General Manager Virginia Beach, VA 2009 - 2013
Ryan's Steak House District Manager Greensboro, NC 1995 - 2008
Little Caesar's Area Manager Greensboro, NC 1990 - 1995
Morrison's Cafeteria Associate Manager Virginia Beach, VA 1986 - 1995
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