Center Agent Call
Resume:
Edenilson Medrano
Houston, TX *****
************@*****.***
Work Experience
Generalist
Macy's - Houston, TX
September 2022 to Present
A generalist does everything to cashier to merchandise. We need to make sure the store it well presented for our customers, and making sure our customers can find what they looking for Billing Specialist
Walmart - Houston, TX
October 2021 to March 2022
Working with refunds, manually billing,investigation if a item was return or not, checking for fraud, Handel information with full card number
Call Center Agent
Advantage Resourcing - Houston, TX
September 2020 to October 2021
Taking calls, signing up customers for electricity, taking payments Tax Associate
H&R Block - Houston, TX
August 2019 to September 2020
Made 15 tax returns
WAITER\CASHIER
La Crawfish Shack
January 2017 to June 2019
LA CRAWFISH SHACK
• Taking orders
• Taking out food
• Taking care problems with customers
• clean
DATES FROM - TO
CASHIER, WHATABURGER
• taking orders
• multitask
• communicate
• listening
Education
HIGH SCHOOL DIPLOMA
ELSIK HIGH SCHOOL
Skills
• Server
• Customer Service
• Sales
• Organizational Skills
• Powerpoint
• fast learner
• Word
• Microsoft Office
• Cashiering
• Food Service
• Restaurant Experience
• Bartending
• Spanish
• English
• Busser
• Guest services
• Computer skills
• Bilingual
• Typing
Languages
• Spanish - Expert
Certifications and Licenses
Food Handler Certification
Assessments
Call Center Customer Service — Familiar
October 2020
Applying customer service skills in a call center setting. Full results: Familiar
Basic Maintenance and Repair — Proficient
October 2020
Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities
Full results: Proficient
Verbal Communication — Familiar
October 2020
Measures a candidate's ability to effectively convey information when speaking. Full results: Familiar
Data Entry: Accuracy — Proficient
November 2020
Entering data quickly and accurately
Full results: Proficient
Administrative Assistant/Receptionist — Completed
November 2020
Using basic scheduling and organizational skills in an office setting. Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
SKILLS
• teamwork
• speak Spanish and English
• communication
• solving problems
Contact this candidate