S.Mohammed RafiUddin

Cell no: +91-810*******

: adwh6o@r.postjobfree.com

Curriculum Vitae

IT helpdesk, Desktop, Data Centre, Oracle Database, Network/System Administration with 12+ years’ experience

SUMMARY

Result oriented, self motivated, hard working IT professional with 12+ years of experience in the field of Desktop/Technical Support & oracle DBA/Apps/RAC and Network Administration. I was instrumental in implementation and support of many LAN and standalone systems. I have strong knowledge in the areas of Desktop support, Windows 2000/2003/2008/2012/2016/2019 administration, Cisco LAN/WAN, VPN, Wireless network device configuration and administration.

I also possess strong written & oral communication skills.

QUALIFICATIONS

Computer Science and Engineering– from Anwarul-Uloom College Affiliated to Osmania University Hyderabad.

TECHNICAL CERTIFICATIONS

Microsoft Azure Cloud Computing Basics (AVD)

Cisco Certified Network Associate (CCNA Certified)

Microsoft Certified System Engineer (MCSE Certified)

Oracle Database Administrator 10g Associate (OCA Certified)

Trained and Certified Times Institute as a Computer Hardware and Networking

Trained from Net-metric Solutions for CCNA and MCSE

Trained and Certified from Tech-zone for Oracle DBA 11g/R2, Oracle RAC and Oracle Apps DBA

OTHER TECHNICAL QUALIFICATIONS Skills: -

Trained & hold experience in Microsoft Certified IT Professional (MCITP)

Completed training for Six Sigma Yellow Belt

PROFESSIONAL SKILLS

Operating Systems : Windows Server 2003/2008, 2012, Win XP, Win 7, Win8, 10.

Networking Devices : Routers, Switches, Access Point Wireless Devices and Modems.

Security Devices : Cisco, MMS VPN Server, VM-ware 9, 10.0, 16,17, pro and Linux Server

Protocols & Systems : TCP/IP, VPN, VLAN and CISCO WAN Routing Protocols

Network Management : Team Viewer, Any Desk, Desktop Central Management, Service Desk etc.

Programming Languages : Vision Flow System, Java and Sql Server 13.0

Packages : MS-Office 97-2003, 2007 & 2010, office O365 Cloud and CRM

Hardware : Troubleshooting and General repairs of PC Hardware.

EXPERIENCE

1.Organization : Visionary Rcm Infotech India Pvt Ltd (A Carlyle Group Company)

Location : Hyderabad Gacchibowli

Designation : Sr System Analyst/Sr Oracle Support Analyst

Duration : May 2016 to April 2022

Current Role : Working as a Free Lancer IT Engineer

Duration : May 2022 to till Date

Job Description

Practical experience as a Network Engineer in a complex multi-platform, multi-protocol environment.

Requires expertise in network monitoring, analysis, management, and configuration tools or expertise with server/systems monitoring and management tools.

Expected Vendor experience: Cisco, Meraki, Dell, Aruba, HPE, Aruba WiFi + ClearPass, Brocade, Fortinet, PaloAlto, Broadcom, Juniper.

Understanding of business and clinical applications within a healthcare environment

A packet level expertise in network traffic analysis.

Competent with mainstream office automation, project management, and communications tools,.

Strong project management and interpersonal skills; ability to deal effectively with diverse skill sets and personalities, provide strong team leadership, and work effectively as a team player.

Requires expertise in all aspects of LAN and WAN operation, switching, routing, topology, QoS, Multicast, network protocols, network segregation, software defined networking, Wireless and Metro Ethernet.

Work collaboratively with colleagues to continue to secure and mitigate risk across the company.

Extensive hands-on experience in all Cisco Routers / Switches / Wireless devices/Cisco / Checkpoint Firewalls/ F5 Load Balancers/ Proxy.

L2/L3 Level Support for the Network Implementation, Design and Security as per organizations norms and conditions.

Within a team and provide leadership in the design, deployment, and support of infrastructure systems

Provide recommendations, develop and maintain documentation

Solid Experience with Physical and Virtual Servers, Operating system to include Windows, Unix and Linux, Desktops, Remote access and applications.

Extensive working knowledge of Servers and Storage for both physical and virtual servers

Extensive root cause analysis experience.

Solid theoretical knowledge and hands on experience configuring, troubleshooting, optimizing and managing most of the following hardware/software technologies & protocols:

Dell and EMC Storage Systems

Configuring Outlook 2007, Office 365 and Outlook 2016 backup and restore outlook PST files.

Citrix Server Application support, MMS server and Remote desktop services

Monitoring the network resources and devices

Maintenance of Firewall and Internet Security, Sophos End Point Agent for the Organization.

Creating Pulse Id’s for Calling Medical Insurance Agents

Windows 2012 R2 Sever Support, backup maintenance and IT Audit

Maintaining Fresh desk ticketing tool for IT escalating issues on daily tasks.

Configure Outlook 2007 and Microsoft office 0365 for Team leader’s and Senior managers.

Managing Trend Micro office eScan Agent anti-virus for security purpose.

Troubleshoot Vulnerabilities for patching and updating.

Maintaining Scheduled Backup and mapping Bio-metric database of the employees for attendance.

Basic Knowledge in VM-Ware.

Troubleshooting issues relating to v motion such as compatibility issues with help of event log.

Setting up Users and Groups for access to the Virtual Center.

Moving VM’s from one LUN to another LUN using Storage V-Motion.

Root Cause & System Log Analysis and reporting.

Agile hybrid model working on team work, communication and metrics driven.

Marketing the products using the software CRM for company norms and conditions.

Experience with Database Security products like Db Vault, Audit Vault etc..

Experience in application tuning at Database level

Sharp technical troubleshooting skills

Good understanding of Oracle support processes

Ability to manage escalated technical situations & develop action plans

Ability to facilitate issues with Development and Support

Strong analytical skills

Experience with Oracle Database as a DBA/Apps DBA/Consultant/Support

2.Organization : Abbr Group of Institutions

Location : Hyderabad

Duration : August 2011 to April 2016

Designation : Sr System Engineer

Job responsibilities:

Managing and monitoring all installed systems and infrastructure

Installing configuring testing and maintaining operating system, application software and sys management tools.

Monitoring daily Utilization of Network and Server capacity and workload.

Analyzing, troubleshooting and correcting network problems.

Troubleshooting on Win7 workstations.

Up gradation of Server from Windows 2003 to Windows Server 2008 64-bit platforms.

Troubleshooting hardware & software problems along with Maintenance of Branded & assembled computers.

Installation of Networked & standalone printers & scanners.

Managing the overall administration of Information System, Network Topologies.

3. Organization: Pfizer International Bio-Pharmaceuticals

Location: Jeddah, K.S.A

Duration: December 2008 to December 2010

Designation: IT Helpdesk System Engineer

Job responsibilities:

Analyzing, troubleshooting and correcting network problems remotely and on-site.

Projects assignments for Network expansions, hardware installation and software implementations.

Predominantly working on supporting Network and related issues occurring in a LAN.

Troubleshooting problems pertaining to performance tuning, Application Conflicts and system bugs.

Maintenance and troubleshooting of Network connectivity, LAN cables and Workgroups over the Network, providing on-site Support to the end user.

Installation of Network & standalone printers & scanners.

With Pfizer, corporative world as an IT Helpdesk Engineer/Network support Analyst were my responsibilities include Maintenance and Administration of Windows 2003 LAN.

Handling, Maintaining & Supporting the 180 Users across the Kingdom via E-Mail & Phone.

Coordinating to Network Administrator for solving day to day system and Network problems.

Handling customer inquiries, customer support team and reporting to Management.

Handling customer technical inquires and attaining service calls

Maintenance LAN, Network and Systems Installation, Configuration and Troubleshooting.

Installation and Configuration of Windows 2003 Exchange Server.

Strong knowledge in TCP/IP.

Configuring and Administering Win 2003/2008 Server and Clients with XP, Vista Operating systems.

Windows 2003 /2008 based TCP/IP LAN Management.

Installation and management of operating system related application software

Experience on VPN & Dial up Connections, configuration of Blackberry Devices for Top Managers.

Installation and Troubleshooting for Cegedem Software client of Microsoft Sql Server 2005 for Pfizer Medical Reps.

Hands on Experience on Desktop & Laptops of Pfizer Standards HP & IBM Family.

Providing RSA Secure Id’s and Setups RSA Software’s for all Users.

Installation of RedHat UNIX 4.0(Flavour of Linux), Oracle Databases 8i.9/10g/11g and Microsoft Sequel Server 2005.

4.Organization : BinQ labs

Location : Hyderabad

Duration : May 2004 to October 2008

Designation : System Administrator

Job responsibilities

Performing systems manaintaing tasks

System backup, recovery and file maintenance

Schedules installs and configure windows XP and test system software upgrades

Configure software’s and resolves technical problems

PERSONAL DETAILS

Full Name : Mohammed RafiUddin Quadri

Fathers Name : Mohammed Shafi Uddin

Date of Birth : 02 March 1981

Marital Status : Married

Nationality : INDIAN

Mobile No. : +91-810*******

Passport No : xxxxxxxxxxxxx (Available on request)

Languages Known : English (Excellent R&W), Arabic (Fair R&W), Urdu (Excellent R&W)

Address : Near Community Hall Library room SRT Colony Hyderabad

Reference : Reference available on request

Email : adwh6o@r.postjobfree.com; adwh6o@r.postjobfree.com

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