ICD-10 coding, Patient assessments, Benefits and Authoriz

Carrie Emhoff

Uniontown, OH ***** · 330-***-**** · ************@*****.***

~ CLINICAL LIAISON ~

Patient-focused professional skilled at communicating patient needs to medical providers. Demonstrated abilities in patient evaluations to maximize effectiveness of healthcare team. Strong ability for strengthening relationships with diverse patients and family members while maintaining a diplomatic and compassionate manner. Core competencies include:

− Social media content

− ICD-10

− Marketing materials

− Public speaking

− Medical terminology

− Patient assessments

− Medication cost out

− CRM sales program

− Event planning

ACCOMPLISHMENTS

• Received several nominations via the MVP Program at Akron General Medical Center.

• “Rain Maker” award-Arbors at Fairlawn in 2008, 2010, 2011 and 2012.

• Clinical Liaison of the year 2014 and 2015 at CommuniCare Health Services.

• Hosted Alter-G Webinar Education on how to utilize and market this type of equipment.

• Designed scripts for new customer service representatives streamlining client conversations.

• Developed brand strategies, promoted brand growth and expansion, implemented brand plans, and used a variety of data to drive volume and profitability. WORK EXPERIENCE

Clinical Liaison ǀ Kent Healthcare ǀ Kent, OH ǀ 2017-2021

• Established and maintained strong working relationships with Attending Physicians, Case Managers, Social Workers, Pharmacies and all other potential referral sources in Akron and Portage county area hospitals.

• Conducted on-site clinical assessments of potential patients, determined appropriateness for admission and continuum of care.

• Completed all financial verifications, background checks, preauthorization and Medicaid approvals prior to admissions.

• Routinely coordinated functions, events, conferences and in-services for presentations. Spearheaded advertising, promotion, PR and sales, all focused on determining needs of existing patients, while keeping company’s brand and name as a loyal, community partner.

• Provided support to Clinical staff on the floors when needed by assisting patients with personal hygiene, giving bedpans, baths, back rubs, assisting with ambulation and providing activities of daily living. Clinical Liaison ǀ CommuniCare Health Service Akron, OH ǀ 2012-2017

• Developed and maintained relationships in the medical community that added business opportunities for the company while making necessary patient assessments and placement of patients in CommuniCare Centers.

• Coordinated with physicians to achieve alignment and synergy in providing shared patients.

• Maintained accounts on CRM, utilizing harvest data when appropriate.

• Scheduled presentation luncheons and hosted online webinars representing CHS and Specialized Equipment.

• Made sales calls to specific referral sources in relation to CHS special programs Cardiac 360, Honor 360, Connections, and Beacon Programs.

Carrie Emhoff

Uniontown, OH 44685 · 330-***-**** · ************@*****.***

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WORK EXPERIENCE -cont.-

Referral Manager ǀ Arbors at Fairlawn ǀ Akron, OH ǀ 2007-2012

• Conducted patient bedside assessments, consistently communicating with care managers on status of transition plans.

• Assisted with arranging for procurement of difficult to find medications, medical supplies and other items that were needed to fulfill a patient’s discharge plan.

• Participated in patient safety performance improvement activities and education, as requested.

• Attended several management seminars and sales and marketing education in Columbus. EDUCATION AND TRAINING

Anatomy and Physiology ǀ Kent State University ǀ North Canton, OH Medical Terminology ǀ Kent State University ǀ North Canton, OH Akron School of Practical Nursing ǀ Akron, OH

“Sales Impact Training” Certification ǀ Cleveland, OH Relias Training -continuing education, ongoing

AFFILIATIONS

Member of University Hospitals Portage Foundation Committee 2018-present Member of Kent Chamber of Commerce 2018-present

Member of Portage Senior Networking Group 2018-present Member of Western Reserve Senior Coalition Group 2018-present Team Captain for Alzheimer’s Association-raising money by hosting several events and selling homemade crafts.

Member of Summa Foundation Committee 2013-2017

VOLUNTEER WORK

Portage Senior Center

Kentway Senior Apartments

Kent Social Services

Monthly “Crafting with Carrie” classes

Participating in Bingo

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