MICHELLE MILLER

*** ******** ******, *****, ** **662

adwh2p@r.postjobfree.com 409-***-****

OBJECTIVE To obtain a position in which my computer, business, and organizational skills will be fully utilized. The ideal position will make use of my education and work experience while offering continued professional advancement.

SKILLS &

ABILITIES

Microsoft Excel – Intermediate Microsoft Quickbooks – Beginner Microsoft Windows – Advanced Microsoft Word - Advanced Microsoft Outlook – Advanced Microsoft Excel – Intermediate IBM AS400 – Advanced Microsoft Powerpoint – Intermediate EXPERIENCE DUGOOD FEDERAL CREDIT UNION MORTGAGE CENTER, NEDERLAND, TX

11/2020-8/2021

Mortgage Loan Servicer – Mortgage Dept.

Responsibilities included reviewing and updating escrowed mortgage account statements, paying escrowed insurance and tax accounts, contacting homeowner insurance companies to obtain valid insurance documents, and assisting members with mortgage inquiries. Other duties included maintaining member mortgage accounts, originating release of liens for county filing, transferring funds and issuing payoff statements upon member request.

CONN’S HOME PLUS, BEAUMONT, TX

11/2012-8/2020

Settlement Administrator - Loan Servicing Dept.

4/2017-8/2020

Responsibilities included reviewing and approving customer loan settlement arrangements, inputting and maintaining customer data on numerous spreadsheets along with running customer payment reports. Other duties include performing maintenance on customer accounts, confirming payments, and submitting accounts for closeout once settlement arrangements have been completed.

Refinance Administrator – Loan Servicing Dept.

12/2013-4/2017

Responsibilities included approving refinance transactions, generating contracts, reviewing signed and returned contracts, and processing completed contracts. Other duties included generating and researching data on various reports, while assisting customers with the refinance of their loan.

Collections Agent – Collections Department

11/2012-12/2013

Responsibilities included attempting to collect on funds owed on customer accounts while providing excellent customer service. BBVA COMPASS, LUMBERTON, TX

1/2012-11/2012

Financial Sales Advisor. Responsibilities included opening and maintaining customer deposit accounts, making daily sales calls, running assorted reports, inputting customer data, maintaining customer records, scheduling appointments, submitting multiple types of loan applications for approval. Other duties included managing the lobby area and assisting customers with account inquiries, while uncovering sales and service opportunities.

RENAISSANCE TITLE AGENCY, BORDENTOWN, NJ

3/2008-1/2012

Settlement and Post Closing Manager. Responsibilities included processing and managing new files, obtaining payoff statements for liens and mortgages, coordinating and scheduling real estate closings, creating invoices and HUD-1 Settlement Statements. Other duties included arranging pertinent paperwork and clearing title issues for real estate closings, generating incoming and outgoing wire transfers, balancing and disbursing of escrow funds, as well as post-closing completed real estate files for the preparation of title policy issuance. Policy Manager. Responsibilities included issuing title insurance policies, reviewing closed files, ordering county cover records and any additional searches needed for the issuance of title policies. Duties also included answering attorney phone calls, completing endorsements, general filing, and data entry.

EDUCATION THE STUART SCHOOL OF BUSINESS ADMINISTRATION, WALL, NJ BUSINESS TECHNOLOGY SPECIALIST PROGRAM.

Diploma with honors received March 2003.

ATLANTIC SCHOOL OF INSURANCE, TOMS RIVER, NJ

NEW JERSEY TITLE INSURANCE COURSE.

Title Producer license received April 2005.

LAMAR INSTITUTE OF TECHNOLOGY, BEAUMONT, TX

MANAGEMENT DEVELOPMENT PROGRAM. 2016-2017.

REFERENCES Available upon request.

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