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Desktop Support Configuration Manager

Location:
Coppell, TX
Posted:
April 12, 2023

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Resume:

Vasu

Email : - adwh0n@r.postjobfree.com Mobile : 972-***-****

PROFILE:

Over 9 years of IT experience in Infra structure Administration and support of multiplatform Operating System environments with an understanding and experience of System Center Configuration Manager with designing, implementing, supporting and maintain the servers/workstations. Experience in Software Applications Packaging and Repackaging using Wise Package Studio, Install Shield Admin Studio. Administer server-based networked systems, Operating System Deployment (OSD), Microsoft Deployment Toolkit (MDT), distributed applications, network storage, messaging and application monitoring. Microsoft Security updates/Patch deployment through SCCM Server. Report generation and resolving the issues based on reports.

PROFESSIONAL SUMMARY

Experience in the implementation, administration and configuration of SCCM Enterprise environment, SCCM 2012 R2 infrastructure

SCCM 2012 R2 and CB support which includes troubleshooting SCCM infrastructure issues, backups and monitoring.

SCCM 2012 R2 and SCCM CB (1710, 1802, 1902 & 1906) for Software Deployment and Patch Management.

Experience in giving 3rd level escalation support for patching and App Deployment.

Troubleshooting and Deploying Microsoft Products, such as Windows 2008, Windows 2012/2012R2 and 2016.

Endpoint Protection 2010, 2012, Microsoft Communications Server 2007 R2, Microsoft Lync

Software Deployment Process Knowledge on SCCM with Good knowledge on Mass Software Distribution, Collection Creation and Managing Advertisements.

Hands-on experience providing SCOM administration support.

Complete understanding of SCCM hierarchy including Central Site, Child Primary Site, Secondary Site and knowledge on how data is processed and replicated in a multi-tier architecture.

Software distribution Creating Packages and Collections.

Have experience on ServiceNow to manage Technology Service Management tasks within the firm to process, manage, reports, Incidents, Problem and Changes.

Maintaining SCCM Patch activities. Working towards Non-Compliance SCCM machines.

Experience in implementation, troubleshooting of SCCM Current Branch.

Experience in Client side and Server side supporting role and Active Directory Enterprise Administrator.

Excellent communication and documentation skills.

Quick learner, highly motivated, results oriented, and enthusiastic team player.

TECHNICAL SKILLS

Deployment of SCCM and SCOM client to the IT infrastructure.

Experience with SCCM, WSUS and SQL Servers.

Redesigned current Win 10 imaging process including new image and Task Sequence

Experience in .MSI and working with various applications for software packaging.

Experience in working on Custom Actions, InstallScript, VB Scripts, WMI Scripts and Wise Scripts.

Repackaging MSI based applications using AdminStudio, native Microsoft tools and/or Wise Package Studio.

Experience with OSD and MDT within SCCM. Providing technical assistance to customers and junior technicians.

Wrote scripts utilizing PowerShell and Batch files while using them in custom actions. Wrote PowerShell scripts for installation packages through SCCM.

Performed desktop support with automated scripts using Windows Installer (MSI), Wise Scripts, and Wise Package Studio 7.0 Professional Install shield AdminStudio and APP-V 5.1 sp3 to automate the installations worked on deployment of the application and testing of the MSI application.

Software Configuration: Custom setup of most commercial software packages.

Developing, Maintaining and Supporting MSI application packages using InstallShield AdminStudio, Wise Package Studio Professional.

Experience on troubleshooting MDM related Issues.

System Centre Configuration Manager (SCCM 2012) level 3 Support.

Working on InstallShield Admin studio repackage to create MSI packages to deploy on to windows 7/8/10 32-bit and 64-bit workstations.

Created silent installs to various vendor applications and created Transforms to vendor MSIs using InstallShield Tuner and Orca.

Packaging / repackaging applications for distribution via SCCM using InstallShield and wise package studio.

Ability to gather information to solve a specific issue

Developing, Maintaining and Supporting MSI application packages using Install Shield Admin Studio, Wise Package Studio Professional and WiX (Windows Installer XML).

PROFESSIONAL EXPERIENCE AND PROJECT SUMMARY

Client : Univar Solutions, TX.

Designation : SCCM Engineer / Vulnerability Management

Role : Operations Support and Projects Execution

Project Duration : Oct 2019 to Till Date.

Responsibilities:

Creating and deploying windows Monthly security updates through SCCM 1902 &1906.

Have experience on AD migration (Nexeosolutions to Univar Solutions) and resolve migration related issues.

Troubleshoot client health related Issues.

Editing Vendor based MSI with wise packaging studio and Install Shield.

Good experience in Application Packaging Quality Assurance Testing.

Strong skills in CM 2012 server installation, configuration & Maintenance.

Upgraded Patching system from Patch link to SCCM for windows patching.

Image customizations using SCCM/MDT, Worked with MDT & SCCM to Deploy, Install & Manage for thousands of users globally.

Generating the Weekly & Monthly asset report of all the systems using SCCM.

Troubleshooting server related issues and Package distribution issues to the DP’s.

Patch management – Patch deployments and testing and also configuration and run through checklist for any patch deployments. Security & office patches management using SCCM.

Ensures overall service levels for server uptimes through patch management standards, enterprise images and driver packages

Good experience on software metering, reporting.

Document and inform management of technical issues. Develop technical documentation for creating Packages and advertisements for complex applications when needed.

Assist in planning for an Operating System upgrade and Service pack upgrade and perform hardware, OS and application installs.

Monitor ongoing performance of systems and recommend updates or modifications according to business needs.

Editing Vendor based MSI with wise packaging studio and Install Shield.

Designed and implemented Maintenance Windows for Software Distribution roll outs and Software updates.

Created and automated Reporting of site status and also on software distribution and updating the SharePoint sites with the latest reports.

Troubleshooting Clients and Servers on health issues and Replication and Software distribution issues.

Creating complex query-based user and computer collections

Support the Operating System (OS) patching infrastructure such as WSUS as it applies to mandatory security updates to the enterprise in addition to offering recommendations for improving/enhancing the current software distribution processes and procedures.

Client : TXU Energy, TX.

Designation : Application Packager/SCCM Engineer

Role : Operations Support and Projects Execution

Project Duration : May 2017 to Aug 2019

Responsibilities:

Good experience in Application Packaging Quality Assurance Testing

Testing applications via VBscript and PowerShell Script.

Strong skills in CM 2012 server installation, configuration & Maintenance.

Upgraded Patching system from Patch link to SCCM for windows patching.

Creating a deployment Task Sequence and deploying the Task Sequence, Windows 10 Image development.

Giving admin access to all users while testing the registers.

Image customizations using SCCM/MDT, Worked with MDT & SCCM to Deploy, Install & Manage for thousands of users globally.

Created collection, Packages, updated distribution points and advertised the application and checked status

Reports through SCCM.

Specialization in installation and configuration of Windows 2008 and Windows Patch management via WSUS

Configuring Site boundaries and the Distribution points in the hierarchy.

Generating various kinds of reports from SQL Server Database.

Software distribution – Creating the collections, MSI Packages & Applications, Programs & Advertisement for Distributing Client’s standard applications.

Experience using the Microsoft Windows PowerShell scripting engine to automate tasks with SCOM.

Patch management – Patch deployments and testing and also configuration and run through checklist for any patch deployments. Security & office patches management using SCCM.

Good experience on software metering, reporting.

Solid Experience in Creating OSD Task Sequences for SOE Images.

Image customizations using SCCM/MDT, Worked with MDT & SCCM to Deploy, Install & Manage for thousands of users globally.

Creating a deployment Task Sequence and deploying the Task Sequence, Windows 10 Image development.

Created collection, Packages, updated distribution points and advertised the application and checked status

Reports through SCCM.

Document and inform management of technical issues. Develop technical documentation for creating Packages and advertisements for complex applications when needed.

Specialization in installation and configuration of Windows 2008 and Windows Patch management via WSUS

Configuring Site boundaries and the Distribution points in the hierarchy.

Generating various kinds of reports from SQL Server Database.

Software distribution – Creating the collections, MSI Packages & Applications, Programs & Advertisement for Distributing Client’s standard applications.

Creating and implementing Baselines and Configuration Items.

Maintain SCCM site systems like Management Point, Software update point, Distribution Point, State Migration Point, etc.

Used VB Script for Custom actions and created components and associated with feature as required.

Backup Verification in CM2012 Primaries and Central.

SCCM Health checks on daily basis. Monitoring the health state of all SCCM Servers & services running on those servers.

Generating the Weekly & Monthly asset report of all the systems using SCCM.

Troubleshooting server related issues. And troubleshooting Package distribution issues to the DP’s.

Providing weekly reports to the Customers.

Environment:

SMS 2003, SCCM 2007 / Microsoft SCCM 2012, SCCM CB, SCCM Tool Platomat, CM2012, MS Word, MS Excel, MS PowerPoint, MS-Project, MS SharePoint, Windows Server 2000, 2003, 2008/2008R2, 2012R2, 2016.

Client : REI, Bellevue, WA

Designation : Application Packager/SCCM Administrator

Role : Operations Support and Projects Execution

Project Duration : June 2016 to May 2017.

Responsibilities:

Creating and deploying POS software packages using SCCM 2012

Experience with Installing the SPOS to registers.

Built an image lab including standing up an MDT server for an imaging in-scope models

Create custom OSD Task Sequences utilizing Microsoft scripting technologies and components such as Shell, VBScript.

Providing assessment of current SCCM OSD process and for advising existing SCCM team on OSD best practices, modules for performing SCCM tasks.

Experience in working on Custom Actions, InstallScript, VB Scripts, WMI Scripts and Wise Scripts.

Developing, Maintaining and Supporting MSI application packages using Install Shield Admin Studio, Wise Package Studio Professional and WiX (Windows Installer XML).

Giving admin access to all users while testing the registers.

Developing, Maintaining and Supporting MSI application packages using Install Shield Admin Studio, Wise Package Studio Professional

Review and update SCOM console security, apply patches, create SCOM console roles and reviews, and create and install custom Management Packs (MP) as needed

Serve as a SCCM OSD Specialist providing mid-senior level technical support and Tier 3 administration support services.

Proven ability to work with other crew members and be able to take direction from Supervisor.

Having experience on manual Installation of POS in enterprise and store level servers.

Experience with retail related image deployment on test registers and production environment.

Installing the POS and Sales Adviser to the registers.

Reviewed weekly and monthly alerts in SCOM to help reduce alert count by configuring threshold and unnecessary alerts.

Experience in App V, SCCM, SMS Administration, ThinApp, Wise Package and InstallShield.

Tested and debugged MSI packages to make sure that they meet the client requirements for all users on the managed Windows XP and 7 platforms.

Working on InstallShield Admin studio repackage to create MSI packages to deploy on to windows 7 32bit and 64-bit workstations.

Deliver SCOM views via Remote Desktop Web Access, create custom reports on results of SCOM monitoring, use SQL Server Reporting Services (SSRS) technologies, and provide problem resolution for SCOM components and related custom scripts.

Created collection, Packages, updated distribution points and advertised the application and checked status reports through SCCM.

Document and inform management of technical issues. Develop technical documentation for creating packages and advertisements for complex applications when needed.

Deploying POS applications through SCCM and manually on their respective REI registries.

Environment:

SMS 2003, SCCM 2007 / Microsoft SCCM 2012, SCCM CB, SCCM Tool Platomat, InstallShield2011, AdminStudio10.0, Windows7 32bit, Windows7 64bit, Windows XP, SCCM2012, App v 4.6, App V 5.0, VB Script.

Client : Microsoft Corporation, Hyd

Designation : SCCM Engineer

Role : Operations Support

Project Duration : Oct 2015 - April 2016

Responsibilities:

Expertise on System Center Configuration Manager Package creation, package distribution, troubleshooting client-side issues and administration.

Worked on troubleshoot SCCM client health and package related issues and remedy them.

Provide application support for the SCOM platform and create and maintain monitoring and notification rules.

Assisting to the client in a global SCCM implementation and zero-touch migration from Windows XP to Windows 7.

Thorough knowledge of SCCM 2007 SCCM Administrator Console, Remote tools, Software Distribution, Inventory, Software Metering, SCCM Server components, SCCM hierarchies and OSD (Operating System Deployment).

Monitor system uptime availability and maintain the framework for new and existing applications, servers, and services that require monitoring at the enterprise level using MS SCOM.

Created core packages like MS Office, MS Visio, MS Publisher and MS Access for Windows 7 gold Image itself.

Complete understanding of SCCM hierarchy including Central Site, Child Primary Site, Secondary Site and knowledge on how data is processed and replicated in a multi-tier architecture.

Having good experience in System Center Configuration Manager (SCCM 2007, 2012R2 and Systems Management Server (SMS) 2003.

Creating collections in SCCM, adding applications to SCCM console, Creating Adverts in SCCM 2007

Familiarity with SCCM distribution points, Application deployment troubleshooting.

Verity that all packages distributed the prior day have successfully reached the targeted DP.

Verify that predefined SCCM maintenance tasks are running successfully.

Patches deployment through SCCM SUP role.

Sound knowledge on SCCM client centre tool and MP trouble shooter.

Knowledge of Windows Operating Systems and their components.

Knowledgeable in security patch processes and Software Updates.

Provide operational support and troubleshooting of system infrastructures.

Environment:

SMS 2003, SCCM 2007, MS Word, MS Excel, MS PowerPoint, MS-Project, MS SharePoint, Windows Server 2000, 2003, 2008, 2012R2.

Client : GD Research Canter Pvt Ltd, Hyd

Designation : Application Packager/Systems Administrator

Role : Operations Support

Project Duration : May 2012 to Oct 2015

Responsibilities:

knowledge on SCCM functionalities including Software Deployments, Software Updates Management, OS Deployment, Asset Intelligence, Desired Configuration Manager and Reporting

SCCM Site Server configuration & troubleshooting.

SCCM Secondary site server configuration and troubleshooting.

Experience in Operating System/Office systems, Deployment, Migration.

Updating patches for Servers & Workstations and manage Patch Testing and Patch Deployment change and Release Process.

Patch Management and Software Distribution Management process using maintenance-window

Distributing software with MSI and non MSI technologies

Implemented SQL Server Reporting Services Point and integrated the SCCM Reports

Utilizing SQL Reporting Services in Configuration Manager 2007 R2.

Creating software packages for distribution.

Trouble Shooting on SCCM Distribution failures and Validating Packaged Applications for Deployment Readiness

Discover client machines in network

Work within and together with a highly motivated team

Excellent analytical and problem-solving skills

Experience in both process and solution analysis.

Good understanding of active Directory, DHCP, DNS

Sound technical knowledge on Win2k3/Win2K8 server administration.

Environment:

SMS 2003, Microsoft SCCM 2007, MS Word, MS Excel, MS PowerPoint, MS-Project, MS SharePoint, Windows Server 2000, 2003, 2008, 2008R2.

EDUCATION

Master’s Degree (M. Tech) in Information Technology, India.



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