PROFESSIONAL SUMMARY

Dedicated, multilingual professional experienced in the medicinal marijuana industry with a desire to provide leadership and direction in this growing industry. Management skills, excellent customer service/patient care skills coupled with a strong strategic mindset and vision. Adept problem solver and proven ability to work in a fast-paced environment. Background in IT management for small and large companies. Fluent in English, French, and Ewe.

RELEVANT SKILLS

Management

-Leads and supervises a team of 18

-Sets store goals and lead staff to exceed those goals through marketing, communicating product deals, and creating an encouraging and positive environment.

-Directs daily meetings to inform staff of any additions, updates, and/or changes in order to ensure proper implementation of rules, regulations, policies, and procedures.

-Oversees quality product inventory in order to determine adequate supply of product.

-Provides education and development for staff about medical cannabis strains, edibles, concentrates, and consumption mechanisms.

-Ensures the safety and satisfaction of every patient and employee.

-Manages daily financial records and proper cash handling procedures.

-Proactively builds community relationships by visiting local doctors, stores, and organizations in order to educate and advertise products.

-Assists in conducting interviews and provides recommendations based on qualifications and in-person interview.

-Coordinates and creates bi-weekly schedule and provides schedule to staff via online, print, and email.

-End of the monthly meeting reports

Customer Service

-Educates and advises patient/caregivers and staff with expert product knowledge on all types and strains of medicinal marijuana to ensure proper use and optimal results.

-Proactively identifies current and future patient needs by establishing rapport with patients and related key persons able to assist in meeting the unique needs of a patient.

-Integral role in the patient intake process, facilitating and maintaining the client record keeping process while ensuring the privacy/confidentiality of all sensitive patient information.

-Thoroughly address patient questions, concerns, or complaints to ensure patient’s satisfaction.

-Internal point of contact to resolve hardware, software, and networking issues for both small and large companies.

-Educate the community and new doctors about medical cannabis and how we can help them.

Sales

-Enhance patient experience by providing exceptional personalized service in all interactions before, during, and after a transaction.

-Prepare, complete, and monitor patient orders and sales utilizing point-of-sale and record management system.

-Oversee that all transactions fully comply with state medical marijuana regulations.

-Analyze patient experience to identify areas of improvement in order to maintain patient retention and attract new business.

-Assist with store inventory and product display

-Lead on IT related items including transaction hardware and software, in-store computers and networking devices to make certain all components are operating correctly

IT Systems Management

-Extensive experience with MJ Freeway, Leaf Logix and Green Bits

-Install drivers, configure, troubleshoot, and management of various servers utilizing Microsoft and products

-Provide client-server and active directory installation and administration

-Triage and resolve analyst and help desk tickets, tiers 1/2/3

-Experience with the following programs: Nessus, Retina Network Security Scanner; SSH; SSL; Digital Certificates; Anti-Virus Tools (Norton, Symantec, Ghost); Python and Linux Shell scripting;

-Experience with the following protocols: OSI & amp; TCP/IP Protocols (These are standard for generic communications with open system interconnections; Ethernet Drivers; VOIP; Network & System Security, Risk Management, Vulnerability Management; Authentication & Access Control

IT Networking & Database

-Install and disconnect PC (Rack & Stacks) and servers for government agency following regulations of the ANSI/TIA 568 and NFPA Standard and recommendations

-Terminate UTP/STP/SCTP/Coax and Fiber Optic cables, wire map, and conduct performance testing

-Qualified to design cabling blueprints using Visio and design relational databases (MS SQL Server) and retrieve in-depth data with SQL queries

-Wire telecommunication racks

-Assign Subnet Masking, IP Addressing, LAN/WAN Technology

-Establish Cisco Router & amp; Switch configuration

-Troubleshoot hardware/software and network connectivity

-Proficient with the following programs: Zenmap, GUI, Wireshark, Netwitness Investigator

EXPERIENCE

Affinity / Rise West Springfield, MA

AGM / Inventory specialist 06/2020- Present

Rise Bethesda, MD

Assistant General Manager 01/2018 – 05/2020

New England Treatment Access Boston, MA

Patient Service Associate 10/2016 - 01/2018

IT Contractor 2015 - 2016

Partners Healthcare Boston, MA

Convergenz, LLC Boston, MA

Herb Connoly Chevrolet Framingham, MA

G4S 2014-2015

Upscale Security Officer Westborough, MA

Sterling, VA

Moxie Warehouse 2013-2014

Technician Trainer Chantilly, VA

EDUCATION

ITT Technical Institute - Norwood, MA

Associates Degree in Applied Science - Computer Network Systems, June 2016

ITT Technical Institute-Chantilly, VA

Associates Degree in Applied Science - Electrical Engineering Technology, December 2013

REFERENCES

Name: Terese Wheeler

Job Title: Compliance Manager

Company: Affinity

Phone Number: 413-***-****

Name: Carrie Moon

Job Title: General Manager

Company: Affinity

Phone Number: 413-***-****

Name: Veida Parks

Job Title: AGM

Company: Affinity

Phone Number: 413-***-****

Name: Andrew Benton

Job Title: Regional Manager

Company: Rise

Phone Number: 303-***-****

Email: adwgzb@r.postjobfree.com

Name: Danielle Larkin

Job Title: General Manager

Company: RISE

Phone Number: 240-***-****

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