**/**** - **/**** ******** Service Manager

Southern Newspapers Inc./The FACTS, Clute, TX

* Interacted with customers to handle complaints, processed orders, and answered questions.

* Collected and inputted weekly information, created their billing to be collected for weekly collections.

* Ensured all accounts collected and made adjustments when necessary.

* Worked with District Managers and Carriers collecting and entering return information for Carrier Racks, daily mail and buyers mail along with submitting check requests and printing labels for all.

* Created customer statements and printing them for mail-out along with postage statements.

* Other office duties including promotions, customers accounts, collecting payments, auto-pay setup, new accounts, existing accounts, and expired accounts.

* Processed for the mail and press room for printing and distributing papers to carriers for delivery.

* Trained and cross trained new employees.

06/2006 - 07/2014 Crew Leader

EPD Inc,, Angleton, TX

* Assigned duties to care members, verified products and lot numbers for qualifying before production run.

*Production paperwork, quality checks during packing/production.

* Trained new hires, overseeing production with the ability to troubleshoot problems with equipment or safety concerns.

* Time management of crew members and production run.

* Learned to repair and operate various packaging equipment.

* Data entry in ACCESS for daily production.

* Documented the inventory and inspection of products before run.

* Assisted with various procedures for the packaging of products. 07/2000 - 07/2004 Engineering Assistant

Port Freeport, Freeport, TX

* Filed, faxed, assembled contracts, advertised for bids, bid openings, board meetings.

* Joined team in setting up and participated in special events such as Kidfish,

* Set up and arranged meeting and public speaking events with the Corps of Engineers.

* Aided in departmental budget, along with project manager in various areas THERESA ZWAHR

222 East Phillips Road, Apt #2

Angleton, TX 77515

Phone: 979-***-****

Email: adwgyx@r.postjobfree.com

Objective

Seeking employment as a Receptionist, Customer Service Representative, Administrative Assistant or Clerk to utilize my skills and experience. Wanting an opportunity to learn and improve my skills enabling me to make a positive change.

Ability Summary

Experience in answering inquiries and obtaining information for the general public, customers, visitors, and other interested parties.

Employment History

including environmental visiting job sites.

General High School

Curriculum

High School Equivalency

Diploma

San Jacinto College, Pasadena,

TX

Team player, self motivator, adaptable to changes, ability to multitask and eager to learn. References Available on Request

Education History

Additional Information

Detailed References