Product Manager Telemarketing

Randall F. Smith

Burleson, TX *******.*********@*****.*** 972-***-****

Subject Matter Expert in Material and Contractor Sourcing, Infrastructure Development, Competitive Research, Market Research, and Project Management

PROFESSIONAL EXPERIENCE:

1stel, Inc. (03/19-Present)

Director, Infrastructure Development

Assisting Project Developer in sourcing materials, contractors, and transportation of equipment for development of an RV Park and Tiny Home village in Smith County, TX.

Designed P-T-P and P-T-MP fixed wireless networks using Google Earth Pro and fixed wireless mapping software tools including Ubiquiti Airlink.

Trained and managed a small (4-6 member) team in identifying and mapping prospective new wireless facility locations for the multi-state FCC Rural Digital Opportunity Fund (RDOF) project.

Developed and presented materials at Texas County Commissioner meetings in support of requests for placement of fixed wireless utility poles in right of ways.

Developed project schedules for installation of fixed wireless utility poles based on availability of completed poles from factory, county commissioner approvals, and availability of 3rd party crane and pressure drilling contractors.

Sourced and negotiated agreements with selected crane and pressure drilling companies to deploy (37) utility poles used for 5GHz fixed wireless infrastructure in Ellis, Johnson, and Navarro counties. Actively participated in utility pole installations with contractors.

Market Analyst (10/15-03/19)

Developed market research Identifying potential areas in rural Texas counties considered “underserved” by facilities based and fixed wireless Internet providers.

Presented market research analysis to the strategic team tasked with creating new service offering, 5G-X fixed wireless services. Actively participated in strategy team meetings during the entire development and launch process.

The Dallas Morning News, Dallas, TX (01/07-02/14)

Program Manager

Created and released vendor programs that included goals, policies, and promotional offers for door crew, event, kiosk, and telemarketing acquisition and retention projects.

Created and managed project schedule while leading cross-functional team that developed and released Marketing G2 Mobile Subscriptions and Solicitor Concierge projects.

Created and managed annual programs operating budget in excess of $4M.

TXU Energy, Dallas, TX (08/06-01/07)

Product Manager

Developed and released consumer acquisition and retention programs. Developed program reports that displayed weekly metrics. Modified programs when required.

Managed vendor programs with suppliers conducting inbound and outbound projects.

The Dallas Morning News, Dallas, TX (02/03-08/06)

Program Manager

Created and released vendor programs including defining goals, policies, and promotional offers for telemarketing projects.

General Manager Distribution

Directed activities of distribution center managers responsible for storage, preparation, and delivery of print products from three distribution centers.

Ionex Telecommunications, Addison, TX (03/02-09/02)

Product Manager

Conducted market research projects including surveys and focus group testing to define requirements for PRI-ISDN.

Created and managed project schedule and participated on the team that developed and released PRI-ISDN service.

Created special pricing for PRI-ISDN service upon request by sales team members.

Efficient Networks, Dallas, TX (01/01-07/01)

Product Manager

Created and managed project schedule and participated on the team that developed and released innovative transaction-based OSS pricing methodology based on applications and nodes.

PointOne Telecommunications, Austin, TX (06/00-01/01)

Director, Product Management

Created and managed project schedule and led cross-functional team that developed and released IP-VPN service. Tracked department plans and schedules, performed risk analysis, identified conflicts, and resolved critical paths issues. Recommended corrective actions such as schedule revisions, personnel reassignments, fund allocations, and task revisions.

Williams Communications Group, Tulsa, OK (06/99-06/00)

Manager, Product Management

Managed a team of (5) product managers that led and participated in cross-functional development teams using the traditional product development stages of ideation, analysis, development, release, and maintenance. Development projects included VoIP, VoATM, VPN, International and Toll-Free services.

GTE Internetworking, Irving, TX (02/98-06/99)

Sr. Product Manager

Created project schedule and led cross-functional team that developed and released asynchronous transfer mode (ATM) data service. Tracked department plans and schedules, performed risk analysis, identified conflicts, and resolved critical paths issues.

Sprint Business Services Group, Dallas, TX (08/95-02/98)

Product Manager

Conducted multiple market research projects to define requirements for Internet, intranet, and managed IT services.

Created project schedules and participated in cross-functional teams that developed and released Internet services. Tracked department plans and schedules, performed risk analysis, identified conflicts, and resolved critical paths issues.

EDUCATION:

University of Texas at Dallas - Naveen Jindal School of Management

Master of Business Administration

Oklahoma State University

Bachelor of Science

SKILLS:

●Proficient in database and campaign management software

●Proficient using MS Access, MS Excel, MS Word, MS Powerpoint, MS Outlook, MS Visio, and MS Project

●Proficient using Google Earth Pro and Airlink mapping tools

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