Computer Technician Help Desk

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Shima Sotoudeh Hossein

Houston, TX 77077 737-***-**** *****.*********@*****.*** US Permanent Resident, No Visa Sponsorship Required Seeking a full-time position in the area of Computer Technician & Help desk PROFESSIONAL SUMMARY

A skilled and highly motivated Computer Technician with an efficient approach to client service to meet operations and customer needs. Experience in hardware and software installation & troubleshooting, Familiar with monitoring software. Talented in strategic thinking, multitasking, and documentation. CORE QUALIFICATION

Network & computer proficiency

Proficient Office365: Word, PPT, Excel

Installing and configuring operating systems

Case assembling and dissembling.

Monitoring & troubleshooting software and

hardware infrastructure via monitoring

software

Strong interpersonal & communication skills

PROFESSIONAL EXPERIENCE

2022-2023 WISETEKUSA

Computer Technician

• Develop and support test methods for testing hardware, Dell, Asus, HP laptops,

• Monitoring and Troubleshooting process including hardware and software

• troubleshooting printers and scanners, Change cartridges.

• Documenting test methods and repair diagnosis and required parts.

• Collaborating with other operations teams

• Remote desktops for troubleshot.

• Installed and configured hardware and network connections such as such as printers, scanners, network interface cards, local area network, etc

• Assemble and Replacing hardware like CPU, Ram, VGA (SLI), HDD, SSD for Desktops 2019 – 2022 SITS- CO

Help Desk

• Diagnose and resolve technical hardware and software issues.

• Research questions using available information resources.

• Follow standard help desk procedures.

• Installed and configured hardware and network connections such as such as printers, scanners, network interface cards, local area network, etc.

• Performed troubleshooting and repair services, including hardware and software, network and peripheral equipment problems.

• Assisted team lead with training functions, as well as supported lab staff with implementing lab improvements.

• Redirect problems to correct resource.

• Identify and escalate situations requiring urgent attention.

• Track and route problems and requests and document resolutions

• Update Operating systems and software.

Update March 2023 Page 2 of 2

EDUCATION

Mathematics and Physics Diploma

September 2006

Fadak Institution

CERTIFICATE

2014 MCITP 2008 Cando Academia

2012 NETWORK+ Mft plus

COMPUTER SKILLS

MCITP 2008,

Windows 8,10,11

Microsoft365

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