Contact Representative Data Entry

CRISTAL PLATA

Bakersfield, CA 909-***-**** *******.*****.**@*****.*** LinkedIn

SUMMARY

High-performing administrative and human resources professional with a proven track record of executing accounting and office coordination duties. Demonstrated ability to efficiently prioritize and manage multiple projects and support management in fast-paced, high-pressure environments utilizing outstanding organizational, problem-solving, and communication skills. Proven ability to implement effective HR strategies to improve organizational performance and address employee issues. A strong team player, who uses a customer service and solution-oriented approach to train and coach employees guaranteeing deadlines and customer experience satisfaction is achieved. PROFESSIONAL EXPERIENCE

DIGNITY HEALTH BAKERSFIELD, CA

HR Contact Representative February 2022 – Present

● Provide support on all Human Resources policies, processes, and procedures, including knowledge of Benefits (401K, flexible spending, etc.), payroll processes and transactions, manager responsibilities, and employee programs and services

● Maintain adherence to all audit/compliance and regulatory requirements.

● Continues system and leadership training, and collaborate with team members to create efficient and effective processes that ensure that Local, State, and Federal labor laws and regulation are up to date.

● Continuously offered support and guidance to over 300 assigned personnel, negotiating& resolving departmental disputes

& grievances with an 85% success rate.

● Assisted 200+ employees in navigating complex HR & payroll systems within timeframe expectations, increasing user engagement by 18%.

GOLD COAST ELECTRIC BAKERSFIELD, CA

Administrative Assistant August 2019 – February 2021

● Administered cross-training to representatives and delivered additional customer service assistance as needed employing organizational, attention to detail, and clear communication skills.

● Efficiently tracked and processed wage assignments, garnishments, vacation & sick leave requests for 60+ employees within a challenging timeline--increasing accuracy by 70%.

● Perform day-to-day cash functions including accounts payable and accounts receivable reconciliation, payroll, budgeting, invoices, billing, and debits/credits auditing per requirements and procedures while maintaining accurate records with attention to detail.

● Established a new Excel spreadsheet structure for material pricing for an excess of 10 vendors leading to updated invoicing formatting.

FREEDOM MIDDLE SCHOOL BAKERSFIELD, CA

Instructional Aide October 2017 – May 2019

● Monitored & supervised 20+ students with course materials ensuring completion of assignments and tests before deadlines, increasing successful completion rate by 45%.

● Served as additional support for office clerk, receptionist, and campus supervisor as needed.

● Taught basic and advanced social skills, conflict management techniques, and study approaches to students communicating effectively in oral and written forms.

EDUCATION & OTHER

UNIVERSITY OF PHOENIX Bachelor of Science in Business Management BAKERSFIELD COLLEGE Associate of Science in Business Administration LANGUAGES: Spanish (Fluent)

AREAS OF EXPERTISE

Payroll Administration Human Resources (HR) Time Management Customer Service Microsoft Office

Microsoft Word Microsoft Excel Data Entry Microsoft Office Communication Skills Attention to Detail

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