Kimberly Asby

Greenville, NC *****

adwgub@r.postjobfree.com

+1-252-***-****

Actively seeking a customer service position where I can optimize my problem solving and organizational skills to contribute to increased satisfaction. Strong multitasking skills and fast learning ability. Works wells under pressure and proficient in conflict resolution. Authorized to work in the US for any employer

Work Experience

Collections Specialist

REGIONAL ACCEPTANCE - Winterville, NC

September 2022 to Present

Auto finance company based on simple interest loans. It’s a temporary position under contract. Inbound/ Outbound call center where work on a scheduled Que collecting payments from customers, setting up PTPs and future PTPs. Have to meet goal by the last day of the month and meet KPIs and metrics including Right Party Contacts, Activities, and Seat hours. Work with Spectrum and Payment Portal and skip work sites including Innovis, True People Search, and FileNet. Call all numbers on customers loan acct including Place of Employment and listed References if necessary. Highly proficient in Microsoft Excel, Word, and Outlook. Also use skype to communicate with other agents, leads, and supervisors.Also do reschedules as necessary and verify insurance coverage.

Retention Specialist/Collections

Focus Services - Tarboro, NC

November 2020 to March 2022

Customer Service Representative/Call Center. Also work in sales handling Spectrum Accounts up selling and retaining customers. Conflict resolution. Proficient in CSG, CRM, Gateway . Handles incoming calls for customers regarding subscription status, renewal, cancellation to maximize subscription retention. Receives calls from existing clients wishing to upgrade, downgrade, side grade, and cancel their services. Provide the best solution to the customer to prevent them from cancelling their services. All worked in collections with making late payments and processing payments for current services and new services. Title Clerk

Boykin Used Cars - Walstonburg, NC

July 2015 to October 2020

Secretary of busy office, completed all title work selling vehicles, performed all office duties including answering phones, typing, faxing, proficient in Microsoft Office. Also helped in sales department. Notary Public Certification.

Production Operator

ASMO Manufacturing - Greenville, NC

September 2010 to July 2015

Worked on assembly line packaging up products and getting them properly sealed placed on pallets and ready to be shipped out to proper destination. Have experience with general hand tools. CNA - Certified Nursing Assistant

Greenfield Health & Rehab Center - Greenville, NC

July 2004 to September 2010

Direct patient care to residents. Drawing blood for labs. Medical terminology when charting. Medication administration.

• Checked vital signs

• Assisted with wound care

• Changed bed linens

Education

Associate's degree in Accounting & Finance

Edgecombe Community College - Tarboro, NC

January 2022 to Present

Notary Public

Pitt Community College - Greenville, NC

April 2002 to October 2007

Skills

• Proficient in Math (10+ years)

• CSG

• Computer literacy

• Upselling

• Windows

• Microsoft Word

• Salesforce

• Sales

• Medical terminology (10+ years)

• CRM Software

• Gateway

• Negotiation

• Retail Sales

• Accounts Receivable

• Accounting

• Microsoft Excel

• Manufacturing

• Planograms

• Conflict Management

• Merchandising

• Communication skills

• Inside Sales

• Bookkeeping

• Assembly

• Microsoft Outlook

• Customer service

• Outside Sales

• Microsoft Powerpoint

• Vin Solutions (5 years)

• Accounts Payable

• Dealer Track (5 years)

• Multi-line Phone Systems

• Microsoft Office

• Account Management

• FileNet

• Cold calling

• QuickBooks

• Spectrum

• Innovis

• True People Search

Certifications and Licenses

CNA

Certified Notary Public

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