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Support Specialist Customer Service

Location:
Austin, TX, 78704
Posted:
April 10, 2023

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Resume:

ALVIN TATE JR

AUSTIN, TX ***** (H) 512-***-**** (C) 512-***-**** adwgtj@r.postjobfree.com

Professional Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level IT Technical Support Specialist position. Ready to help team achieve company goals.

Skills

Hardware Skills

PC Assembly/Disassembly

Troubleshooting

Cable Support Assembly, Termination and Testing

Switch Installation

Customer Service Expertise

Sever Upgrades

Software Skills

Virtualization

Server Administration

Microsoft Azure Configuration

Client/Server Configuration

Network Security Configuration

Help Desk Support

Work History

Monitor 01/2019 to 01/2021

Austin Residential Reentry Center – Austin, Tx

Monitored number of cases received and returned by employees on weekly, monthly and quarterly basis.

Counted students at pick-up and drop-off times to keep accurate records of passengers.

Promoted safety of students on and off bus by identifying potential conflicts.

Operated ECG rhythm screens, computerized dysrhythmia detection system and rhythm strip printers.

Led team in developing strategic plans to meet operational objectives.

Oversaw entry and exit of up to [Number] employees and visitors daily.

Private Investigator 01/2011 to 01/2019

Alvin Tate Detective Agency – Austin, TX

Investigated [Number] cases per year.

Staked out locations to locate individuals and gather evidence of unlawful activities.

Supported civil cases by collecting exhaustive notes and offering sworn testimony in depositions and open court.

Compiled exceptional notes on movements of individuals and collected documentation.

Collected documentation such as witness statements, video recordings and photographs to support case findings.

Uploaded evidence into case management system each day.

Surveilled individuals covertly to investigate issues such as fraud and infidelity.

Education

Certification: IT 02/2023

Cybertex Institute of Technology - Austin, TX

High School Diploma

Melbourne High School - Melbourne, FL

Certification: Electronic 05/1980

Tampa Technical Institute - Tampa

Additional Information

Knowledgeable in

Windows MD 100-101) Identify windows operating systems, installing and upgrading client system, Understanding Windows 10 architecture.

A+ 1101-1102) Understanding motherboards, processors, identify peripherals, cables, connectors, printers and multifunction devices.

Network+) Understanding ports and protocols, IP addressing, cloud concepts, network operations and security.

Linux+) Understanding cloud and virtualization concepts, managing files, directories and text

Security+) Endpoint security, network security, identify and access management.

Server+) Cloud computing, server storage.

MC Azure fundamentals and AWS cloud fundamentals

Affiliations

United States Navy Veteran



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