Administrative Assistant Customer Service
Resume:
Cherie McCracken
**************@*****.***
Temple, Texas
Qualifications Profile
Seasoned, Administrative Support professional with extensive Healthcare Administrative Assistant position experiences ranging from Ward support to Administrator support. Especially effective at calendar management, scheduling, fielding calls, coordinating, and anticipating staff and customer needs while maintaining a high-level of professionalism. Excellent interpersonal skills with a proven record of administrative accomplishments and strong office management skills to meet organizational objectives.
Skills
Highlights of Expertise include:
Skilled in calendar management, communication, and filing systems.
Processed daily payroll using KRONOS to ensure accuracy of employees daily hours for multiple departments
Demonstrates high degree of loyalty, HIPPA confidentiality and integrity.
Capable in prioritizing and completing tasks both independently and in team settings.
Demonstrates excellent customer service skills
Strong ability to multitask by operating several complicated computer programs.
Microsoft Office Suite software [Outlook, Word, Excel, and PowerPoint].
Skilled to type 45 WPM
Professional Experience
Medical City Arlington, Arlington, Texas May 1989 - July 2022
Administrative Assistant/Unit Secretary
Greeted visitors, ascertained the purpose of visit, and directed them to appropriate staff.
Interviewed patients to complete documents, case histories, or forms, such as intake or insurance forms.
Arranged hospital admissions for patients.
Transmitted correspondence or medical records by mail, e-mail, or fax.
Maintained medical records, technical library, or correspondence files.
Performed various clerical or administrative functions, such as ordering and maintaining an inventory of supplies.
Received and routed messages or documents, such as laboratory results, to appropriate staff.
Operated office equipment, such as voice mail messaging systems, and used word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records.
Performed bookkeeping duties, such as credits or collections, preparing and sending financial statements or bills, and keeping financial records.
Transcribed recorded messages or practitioners' diagnoses or recommendations into patients' medical records.
Compiled and recorded medical charts, reports, or correspondence, using typewriter or personal computer.
Scheduled tests or procedures for patients, such as lab work or x-rays, based on physician orders.
Prepared correspondence or assist physicians or medical scientists with preparation of reports, speeches, articles, or conference proceedings.
Education
No degree, Tarrant County College I Fort Worth, TX
High School Diploma, Temple High School I Temple, TX
Certifications
Texas Food Handler Certified, Responsible Training ANSI/ATSM E2659-09
CPR Certified ID# 8B74FEA1
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