Salesforce Developer Customer Service
Resume:
Sreeja Reddy
PROFESSIONAL SUMMARY ******.********@*****.***
9+ Years of experience in salesforce with skills like Configuration, Customization, Development, Integration and maintenance of various applications using Salesforce CRM.
Experience in working Sales Cloud, Service Cloud and Community cloud.
Possess Good Knowledge on Object-Oriented Programming Concepts and Salesforce best Practices for Developing Scalable Application on force.com multitenant Platform.
Experience with Vlocity platform capabilities,including DataRaptors, Integration Procedures, Calculation Matrices and Procedures, OmniScripts, various cards UI framework and building Vlocity custom Templates.
Proficiency in SFDC Development in implementing Apex classes, Triggers, Batch Apex,
Experience in creating Lightning APP Pages, Lightning Record Pages and Worked on Lightning APP Builder.
Developed Lightning Web component and implemented Pagination sorting and searching.
Written REST API to consume data from External System and used Named Credentials.
Experience in designing and developing user interface using Lightning web components.
Proficiency in SFDC Administration tasks like creating Users, setting up role hierarchies, defining Profiles, adding permission Set to users, setting up OWDs and creating sharing rules, Page Layouts, Workflow, Process Builder.
Ability to write complex SOQL, SOSL queries across multiple objects within the SFDC database.
Experience setting up trigger best practices using separation of concerns and developed testing framework using Salesforce test classes.
Proficient in Data Migration from Traditional Applications to Salesforce using Import Wizard and Data Loader Utility.
Experience in web technologies like HTML,XML,CSS and Java script.
Experience in using Version control tool GIT-HUB and used JENKINS to deploy the changes.
EDUCATION:
Bachelor of Technology in Computer Science (JNTU – Hyderabad).
Certified Platform Developer 1
Platform App Builder
TECHNICAL SKILLS:
Salesforce Technologies
Salesforce CRM, Apex Language, Apex Classes/Controllers, Apex Triggers, Aura Components, Lightning Web Components, Apex Web Services, AJAX, Workflow & Approvals, Case Management Automation, SOQL,Custom Objects, Apex Data Loader
Languages
Apex, VisualForce, Java, HTML, CSS, JavaScript. jQuery.
Tools
Apex Data loader, GitHub, Eclipse IDE Plug-in
Database
Oracle 8i/9i/10g, MS Access.
Integrations
WSDL, SOAP, REST, Streaming API, Outbound Messaging.
Design Patterns
Single trigger framework pattern.
PROFESSIONAL EXPERIENCE:
Client: Progress Residential April 2021 – Present
Location: Dallas, Texas Role: Salesforce Developer
RESPONSIBILITIES:
Involves in Planning and implementing new SFDC features according to the Business requirements.
Developed Apex Triggers, Apex Classes to create different types of projects and create tasks. And also Implemented logic in Apex classes to auto create tasks based on close of the existing tasks.
Written REST API to search property based on the property address and unique field.
Designing and Developing Service Cloud Applications for Advanced Customer Service in Salesforce.
Written Batch Apex to create different tasks based on the property criteria and schedule the job.
Developed Re-usable lightning Web Component to display Scoped Notification alerts on detail record page.
Developed lightning web Component to create multiple projects and tasks. And also developed LWC using lightning data table to display assets under warranty on jobs.
Written Apex Test Classes to perform Unit Testing and for Code Coverage.
Implemented multiple validation in Lightning Web Component for the data integrity.
Developed lightning web components using Javascript, CSS and HTML to schedule Jobs and assign job to vendors.
Implemented Apex sharing to the tasks and related objects based on the permission sets and profiles.
Moved business logic from Process builder to Apex Triggers.
Created Objects, Custom Fields, Page layouts, Record types and Record pages using Dynamic forms and Single related list.
Worked on enhancement proposed by business to fix existing business application in Lightning Aura Components.
Worked on Community cloud to configure builder and developed Lightning component for external users to work on the jobs assigned to them.
Implemented singleton design pattern for to have only one instance in one transaction.
Created HTML email templates to trigger emails when jobs are scheduled and accepted.
Developed POC and worked on spikes and demoed to the business.
Worked on lightning APP builder to place the LWC,Aura components based on the conditions.
Worked on Apex Data loader and Salesforce Workbench to import and export data to and from Salesforce.
Used visual studio IDE with force.com plugin for the development and deploy to the sandbox.
Skillset: Apex Trigger, LWC, Aura, JavaScript, VS Code, CSS, Jenkins, Java Script, Git-Hub, SFDX,REST API
Client: BCBS August 2018 – March 2021
Location: Dallas, Texas Role: Salesforce Developer
RESPONSIBILITIES:
Gathering business requirements, designing appropriate solutions, implementing solutions in Force.com platform in highly dynamic agile environment.
Developed lightning components, Aura components and lightning apps to provide better and more interactive interfaces to end users, which help in sales and service enhancements.
Written Apex Trigger, Apex Classes to meet the business logic involved around Account, Coverage, Coverage Members and Application.
Developed LWC Components to View Billing Activity, Payment Activity to Internal and External Users.
Developed Lightning Web Component to Show the late payee report in table format with pagination, sorting, searching features.
Worked with Vlocity Omni Script and its input and action components, designing and deployment. Setup and configure OmniScript components.
Created and designed data raptors using Vlocity including data import, data mapping with Workbench and JSON script.
Worked on omniscript UI modification, Building Vlocity custom Templates.
Worked on setting up the communities for the external salesforce users and shared the applications, coverages and accounts using Apex Sharing.
Implemented future methods and Queueable Apex to process the data in Asynchronous mode to avoid governor limits.
Configured and customized the Communities using Napili template to best suit the external user’s needs to deliver and to provide better service to External Users.
Worked extensively on SalesForce.com standard objects like Accounts (Person and Business), Contacts, Opportunities, Cases and various custom objects based on the business requirement.
Experience in working Service cloud to define case management using Queue mechanism.
Developed and Scheduled Batch Apex to process the data pushed by mule soft into Dumping Object.
Created Apex web service REST callouts to interact with ACI World system to retrieve payment and billing data through MuleSoft API’s as Middleware system.
Skillset: Apex Trigger, LWC, Aura, JavaScript, VS Code, Jenkins, Java Script, REST API, Service Cloud,Community cloud.
Client: CISCO October 2013 – April 2018
Location: India Role: Salesforce Developer
RESPONSIBILITIES:
Worked with Business Analyst and Product Owners to Understand the business requirements.
Participated in Sprint Planning, Story Grooming Sessions and Retrospective meetings.
Developed Apex Classes and Apex Triggers for Various Functional in the Application.
Developed and Scheduled Batch Apex to assign leads to agents based on the country.
Create Aura Lightning Component and invoked Apex from Lightning Component and Used component events to communicate between the events.
Worked on Sales cloud to define the sales process using opportunity object.
Created Lightning Apps and used Lightning App builder to Organize the record Page.
Written Apex test classes and utility Classes for data creation for Code coverage and Functional testing.
Created Page layouts to organize fields, Custom links, Related list and other components on Record Pages.
Created Custom Objects, Tabs and various fields like Picklist fields, Master-Detail fields, Formula fields and Controlling fields.
Created workflow rule and implemented different actions like field update, outbound messages.
Created process builder to perform actions and used invocable annotation to invoke Apex.
Created Custom Settings and Custom Metadata to store the static data for various functional needs.
Worked on Apex Data loader and Salesforce Workbench to export/import to and from Salesforce.
Written REST API to send the Salesforce Data to External System and Used Remote Site Settings to store URL’s.
Skillset: Apex Trigger, Apex classes, Asynchronous Apex, Aura Components, Eclipse IDE, REST API, Sales Cloud.
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