Forklift Operator Customer Service

Results-driven, customer-centered individual in driving strategic growth in team building, inventory, customer service, forklift, automotive repair, and operational management. Articulate communicator and exceptional with customer service and management.

Core Competencies

Labor and Budget Control

Customer Relations & Service

Operational Management

Logistics

Team Building/Management

Microsoft Office

Inventory Control Management

Major and Minor Automotive Repairs

Forklift Operator Trainer

Major and Minor Automotive Diagnostics

Transportation Management

Operation Star-up Manager

Professional Experience

Mobil Car Care 2015- Current

Lead Customer Service & Auto technician Tampa, Florida

Inventory control management and replenishment

Diagnose, repair and complete accepted service on customer vehicles

Train associates and hold them accountable for policies, procedures.

Advise clients on work performed, overall vehicle condition, and prospect repair requirements

Maintain mechanical service tools on a scheduled basis

Operate customer vehicles in a clean and secure manner

Support customer relations by quickly responding to customer inquiries

Keep Inventory of parts and equipment requisitions replacement stock.

W.A.B.S. 2008 – 2014

Assistant Operations Manager Dundalk, Maryland

Understood various codes of freight.

Managed and oversaw the daily operations of transportation for customer orders on various routes within a 250 mile radius.

Organized and coordinated hiring events for potential drivers and staff.

Oversaw and manage drivers and staff on daily operations, timely delivery, routes, manifest, and scanning and customer satisfaction.

Quote customers and drivers rate and maintained budget for paid routes

Maintained employee labor and make employees schedules

Handled customer complaints, relations and operational issues that impact the carrier and or the customer experience.

Forklift Operator Trainer

Education:

Universal Technical Institute (UTI) – Orlando, FL Certificate of Completion: Automotive Technology

Graduation: 2015 GPA: 3.50

Automotive Technology

Emphasis:

Automotive Engines & Repair

Automatic Transmissions

Power & Performance

Electronic Fundamentals

Electronic Technology

Professional Applications

Fuel & Ignition Systems

Advanced Diagnostic Systems

Automotive Under Car

Drivability & Emissions

Electronic Diagnostics

Automotive Power Trains

LaVergne HS, LaVergne, TN. Diploma Date: 05/05

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