FRANK P. LOMBARDO

Ossining, NY ***** 914-***-**** adwgr0@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Accomplished and detail-oriented telecommunications analyst with transferable skills in project management, change management, customer experience, user experience, inventory management, cost controls, vendor relations, training, employee development, and continuous improvement. Demonstrated success in investigating, researching, and evaluating complex problems and recommended cost-effective and efficient solutions that align with both company and client goals. Experienced in facilitating communication with internal and external stakeholders at all levels; adroit at establishing rapport and influencing decision-making. Possesses excellent organizational and time-management skills; effectively prioritizes competing demands and shifting needs in fast-paced, high-volume environments.

AREAS OF EXPERTISE INCLUDE

Project Management

Inventory Management

Process Improvements

Cost Controls

Change Management

Data Analysis

Fosters Positive Relationships

System Migration / Upgrades

Training / Employee Development

PROFESSIONAL EXPERIENCE

Nationwide Communications Services 2007 – 2022

Senior Telecommunications Analyst 40 hours weekly

Designed, installed, and maintained system wide network solutions.

Diagnosed and resolved complex network operating problems.

Provided support for emerging telecommunication technologies to IS management and customers. Assessed and recommended solutions, including IP telephony and other ACD (automatic call distribution) systems.

Supported telecommunications projects. Collaborated with customer support, sales, and other client-facing teams to assess current and future telecommunication system needs.

Executed work plans for assigned projects; ensured timely achievement of project deliverables.

Identified and implemented improvements and enhancements to hardware, software, and service packages.

Researched and recommended cost-effective upgrades to and replacements for telecommunications hardware systems and software packages.

Selected Achievements

Assisted in training, coaching, and onboarding new hires and Junior Telecommunications Analysts.

Coordinated and implemented major system upgrades, rearrangements, and migrations.

Managed the critical situation process for all major system outages.

Other relevant experience Telecommunications

Identified solution requirements and defined the telephony solution architecture to be implemented.

Coordinated and performed global telecommunications moves, adds and changes.

Served as the main point of contact between global provider internal partners and clients.

Maintained global hardware and telecom inventory.

Facilitated communication with outside vendors and partners to validate order installs. Maintained service level agreements (SLA) monitored order process implementation to ensure achievement of project timelines.

Coordinated across cross-functional teams to troubleshoot application and telephony issues.

Selected Achievements:

Evaluated existing telecom processes and assessed global telecommunication needs; recommended and implemented process improvements that increased efficiency and reduced costs.

MILITARY

United States Marine Corps

Honorable Discharge

EDUCATION

Lucent Technologies: Business Communications Systems Telecommunications

Definity G3 ECS Administration

Intuity Lodging System Administration

Definity ECS Generic 1 & 3 ACD Training

Definity ECS World Class Routing Training

CBX Management Training

Siemens Business Communications: Telecommunications Training

TECHNICAL SKILLS

IT Network Software (LAN, MAN, WAN), Network Devices (Routers, Switches, Gateways), TCP/IP Protocols. VoIP Software, ACD (Automatic Call Distribution) Systems, Prologix PBX, Microsoft Office Suite (MS Word, MS Excel, MS PowerPoint), Teams, Zoom

References Available Upon Request

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