Jodi Morahan

*** **** ***, *** *, Marion IA *****

Cell: 319-***-**** Email: adwgq1@r.postjobfree.com

Professional Summary Motivated customer service specialist with over 10 years of experience in a fast-paced, team-based environment. Excelling at customer satisfaction while maintaining attention to detail and quality. Flexible and hardworking in deadline-driven environments. I am driven to exceed my company and personal goals and build a long term relationship with my business and customers. Delivers positive experiences through high quality care and motivation. Skills

* Creative problem solver * Strategic sales knowledge

* Exceptional communication skills * Multi-line phone talent

* Attention to detail * Quick learner

* Mediation capability * Strong business/client relations Work History 9/10/2022 to Present : Iowa Premium

● Loss prevention agent

● In charge of verifying the loads of product leaving the plant/inspecting empty trailers up to USDA standards.

● Inputting daily logs and activity through several spreadsheets and monitoring the availability of semi trailers for future shipments.

● Answer all calls coming into the plant, answering questions from vendors and carriers when able or transfering to a suitable department if not.

4/16/2018 to 9/10/2022 : Tata Consulting Services

Corrective processing specialist 5/1/2019 - 9/10/2022:

● Assist reps/agents with life insurance corrections.

● Completed full reissue of life insurance policy in a timely/accurate manner.

● Proofread and advise reps/agents what would best benefit the future or length of policy.

● Learned several new jobs/tasks regarding how to complete/correct delivery requirements within a short period of time.

Customer service representative 4/16/2018 – 5/1/2018:

● Service several lines of business, which I encourage and accept new training on a regular basis, I have learned over 4 new lines of business within 6 months.

● Knowledgeable of claims process along with helping the family cope with loss in a compassionate manner.

● Mentor new hires and help in training classes when needed.

● Attend leadership conferences monthly, to take back leadership skills to my team.

● Process call center emails for rushes, escalations, and coaching on a daily basis, while still maintaining high score levels in production, compliance and quality. 7/28/2017 to 4/16/2018 : Transamerica

● Completed all training requested with high scores, and high knowledge.

● Maintained above average productivity levels while assisting customers with their life insurance needs.

● Worked as a team with fellow co-workers and assisted where I could be of help.

● learned several lines of business and encouraged being challenged with new opportunities to grow within the company.

9/2013 to 6/2017 : Kohls- supervisor/beauty advisor

● Maintained knowledge of current sales and promotions, policies regarding payment exchanges, and security practices.

● Recommended merchandise to customers based on their needs and preferences.

● Greeted customers in a timely fashion while quickly determining their needs.

● Responded to customer questions and requests in a prompt and efficient manner.

● Built relationships with customers to increase likelihood of repeat business.

● Contributed to team success by exceeding team sales goals by 80%. 2/2011 to 10/2015 : Daycare provider/teacher-self employed

● Established a safe play environment for the children.

● Employed a variety of materials for children to explore and manipulate in learning activities and imaginative play.

● Instructed children on proper health and personal habits.

● Offered detailed daily reports that outlined each child's activities.

● Encouraged children to be understanding of and patient with others. 5/2009 to 6/2011: Collection specialist GE Capital

● Answered product questions with up to date knowledge of procedures and contracts.

● Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.

● Computed accurate sales prices for late fees and property taxes for purchase transactions.

● Handled daily heavy flow of paperwork, and cooperated with the accounting departments on invoicing and shipping problems.

Education

1996 High School Diploma: Benton Community High School 2010 Associates of Science: Nursing/Kaplan University

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